Operations Assistant
- Salary
- $19/hr
- Hiring from
- United States
- Work type
- Hybrid
- Posted
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- Bonus based on performance
- Flexible schedule
- Opportunity for advancement
- Paid time off
- Training & development
AFC Urgent Care | West Haven and Stamford
Pay: $19.00 per hour
Reports to: Director of Operations and Business Development
• Assist with preparing monthly schedules for leadership approval.
• Help identify coverage gaps and contact team members about available shifts as directed.
• Update approved schedules and communicate changes.
• Help coordinate payroll setup, system access, orientation, and training with clinic leadership.
• Follow up on missing paperwork and policy acknowledgments.
• Maintain employee records and send reminders about expiring licenses, certifications, and required training.
• Follow up with employees about corrections.
• Enter approved information and prepare documents for payroll review.
• Refer pay questions and sensitive concerns to the Director of Operations.
• Maintain employer contacts, account information, and service requirements.
• Help coordinate routine requests, paperwork, appointments, and follow up.
• Bring questions requiring decisions or additional support to clinic leadership.
• Follow up on assigned billing questions and corrections with guidance.
• Organize invoices, update the bill calendar, and prepare documents for payment approval.
• Submit routine vendor support requests and track updates.
• Work with the Lead Clinical Assistant to support routine clinic needs.
• Organize records, update existing forms, and gather requested documents.
• Assist with clinic projects and new processes as directed.
• Provide brief updates on completed work, outstanding items, and questions.
• Protect confidential patient, employee, payroll, and business information.
• Professional communication and consistent follow through.
• Comfortable with email, spreadsheets, and basic office software.
• Willing to learn Monday.com, payroll software, and clinic systems.
• Able to follow instructions, ask questions, and communicate when help is needed.
• Administrative, medical office, or scheduling experience is helpful. Training will be provided.
Flexible work from home options available.
PS: It’s All About You!
American Family Care has pioneered the concept of convenient, patient-centric healthcare. Today, with more than 250 clinics and 800 in-network physicians caring for over 6 million patients a year, AFC is the nation's leading provider of urgent care, accessible primary care, and occupational medicine. Ranked by Inc. magazine as one of the fastest-growing companies in the U.S., AFC's stated mission is to provide the best healthcare possible, in a kind and caring environment, while respecting the rights of all patients, in an economical manner, at times and locations convenient to the patient.
If you are looking for an opportunity where you can make a difference in the lives of others, join us on our mission. We invite you to grow with us and experience for yourself the satisfying and fulfilling work that the healthcare industry provides.
Please note that a position may be for a company-owned or franchise location. Each franchise-owned and operated location recruits, hires, trains, and manages their own employees, sets their own employment policies and procedures, and provides compensation and benefits determined by that franchise owner. Company-owned locations provide a comprehensive benefits package including medical, dental, vision, disability, life insurance, matching 401(k), and more.
We are an Equal Opportunity Employer.
