Operations Manager (Short-Term Rentals)

FIBI Vacation Rentals manages short-term rentals on behalf of property owners across multiple US markets. Our operations team is fully remote and runs on documented systems and AI tools.

The role

The Operations Manager is the main point of contact for the operations team, owns any significant issue that comes up, makes sure no guest checks into a dirty house, and controls operational expenses.

This is a working manager role. While you're on, every function required to service guests and properties is your responsibility, including the parts you've handed to someone else. You are the person problems come to after the team has already tried.

What you'll do

Guest issues and escalations. Anything that goes wrong with a guest or a property comes to you, and you own it until it's resolved.

Property readiness. Cleaning and turnover is the one area that can never slip. You run it, and more importantly you verify it, because a job marked complete is not the same as a job done.

Maintenance, vendors, and spending. You keep properties in working order and vendors moving, and you control what we spend doing it.

The operations team. You manage a remote team: their schedule, their performance, their training, and their accountability.

Systems and reporting. You keep the work documented in company systems rather than in your head, and you use and extend the AI tools our team already runs on.

Requirements

• 2+ years of short-term rental experience, on Airbnb and VRBO specifically. Long-term property management, hotel, or general operations experience without short-term rentals will not be considered.
• You use AI tools in your daily work and can show us something you've built with them. You don't need to write code.
• Solid finance and accounting fundamentals. You understand how money moves through a business and can build a P&L in a spreadsheet on your own.
• Experience managing a remote team, including writing up formal warnings and commendations.
• Fluent written and spoken English.

We're looking for someone who

• Takes responsibility and doesn't hand back excuses.
• Follows up on what they delegate. Handing off a task never hands off the responsibility for it.
• Closes loops quickly. Nothing urgent sits for two days.
• Finds problems before they land on someone else's desk.
• Brings solutions, not just problems. Three options and a recommendation.
• Speaks up before a decision is made, then commits to it once it is.
• Works in systems, not in their head, so the business keeps running when they're away.

Details

Full-time, 40 hours per week. Fixed schedule, set within our operating window of 8:00 AM to 8:00 PM US Pacific time. In Pakistan that window runs from about 9:00 PM to 9:00 AM, and shifts an hour earlier during US daylight saving. Weekend work is required. Fully remote, and you must live in Pakistan. Reports to the Director of Operations. Pay is $6 USD per hour to start, with a raise after 6 months.

How to apply

Do not use the LinkedIn apply button. Email trevor@compoundgti.com with the subject line exactly:

FIBI Operations Manager Application - [Your Full Name]

Include all three of the following:

Step 1 - Your resume, attached as a PDF.

Step 2 - A work sample: something operational you built yourself, such as a tracker, an SOP, a dashboard, or an automation. Attach it or include a link.

Step 3 - A screen-share video link, 3 minutes maximum, that begins with you saying "Hi FIBI." In it, walk through your work sample, then answer one question: how would you verify that a cleaning was actually completed, if the cleaner marked it done and you weren't there?

Applications that do not follow these steps exactly will not be reviewed.