Operations Support Associate

Are you an administrative superstar with an eye for detail and a passion for making things run smoothly?

Do you love keeping things organised, solving problems and making sure customers receive excellent service? Are you eager to learn, grow and become an expert in operations?

Then we might have just the opportunity for you! 💙

For one of our clients, a well-established multinational company in the medical sector, we are looking for an enthusiastic Operations Support Associate to join their friendly and supportive back-office team in Diegem.

And the best part? You don't need to know everything from day one! You'll receive thorough on-the-job training to help you become confident in your new role.

💼 What will you be doing?

You'll be one of the key people making sure everything runs smoothly behind the scenes. From customer requests to product tracking and logistics, you'll help keep the daily operations on track.

Your responsibilities will include:

• Be the go-to person for customer questions: help customers with product installations, service requests and repairs, coordinating with external partners whenever needed.
• Keep everything organised: update customer orders, service requests and product information in the company's Service Management System.
• Make logistics run smoothly: coordinate incoming and outgoing goods, shipments, returns and deliveries with warehouses and service partners.
• Support the technical team: work closely with repair technicians, follow up on service requests and ensure repair reports are correctly documented.
• Keep an eye on the details: make sure work orders, documentation and product records are accurate and up to date.
• Turn information into insights: collect data and prepare regular reports for management.
• Connect the dots: communicate with colleagues, customers and external partners to make sure everyone has the information they need.

In short, you'll be the organisational link between customers, logistics, technicians and the operations team!

🌟 Who are we looking for?

We're not looking for someone who knows it all. We're looking for someone with the right mindset, a positive attitude and a genuine willingness to learn!

You'll fit right in if you:

• Have a bachelor's degree and approximately 2 years of experience in an administrative position.
• Speak and write English fluently. Additional languages are definitely a plus!
• Are organised, accurate and have a great eye for detail.
• Stay calm under pressure and know how to prioritise.
• Enjoy solving problems and delivering excellent customer service.
• Are comfortable working with digital tools. Experience with CRM or service management systems is a bonus.
• Have an interest in operations, logistics or customer service.
• Are a team player who also knows how to work independently.
• Are happy to work full-time from the Diegem office during your first 6 months, while learning the ropes.
• Are tech-savy

Previous experience in sales support, operations or customer service is welcome, but definitely not a must!

Your motivation and eagerness to learn are just as important as your experience.

🎁 What's in it for you?

Quite a lot, actually!

• An attractive salary package – up to approximately €2,200 net per month, depending on your experience and competencies.
• Extra benefits – meal vouchers, eco vouchers, insurance coverage and a bonus system.
• More time to recharge – extra holidays to enjoy life outside work.
• Free public transport – making your commute that little bit easier.
• Hybrid working – after your first 6 months of training, you can work from home up to 2 days per week.
• Excellent training – learn everything you need through a structured, hands-on onboarding programme.
• A fantastic team – join a welcoming, supportive group of colleagues who genuinely enjoy working together.
• An international environment – become part of a respected multinational company in the medical industry.

💙 Ready to make your next move?

If you're looking for a role where organisation, teamwork, customer service and personal growth come together, this could be exactly what you've been waiting for!

You don't have to be an operations expert yet. Bring your enthusiasm, your organisational skills and your willingness to learn — the team will help you with the rest.

Sounds like your kind of job?

Get in touch with Arcadius and let's talk about your next career opportunity!

Arcadius – Connecting talent with opportunity. 💙