Order-to-Cash (O2C) Operations Manager

Job Description This is a remote position. Order-to-Cash (O2C) Operations Manager At Oximio, we are looking for an O2C Operations Manager to join our growing global team. This is a key cross-functional role responsible for ensuring the accuracy, efficiency, and continuous improvement of our end-to-end Order-to-Cash process. You will work closely with Commercial, Business Development, Finance, Project Management, and Operations teams to ensure a smooth customer journey from contract setup through billing and revenue collection. The role combines process ownership, operational excellence, customer focus, and data-driven decision-making. Your main responsibilities will include: Own and continuously improve the operational Order-to-Cash process across the organization. Ensure accurate customer master data, pricing setup, service configuration, and billing rules within ERP systems. Coordinate month-end billing activities, ensuring completeness, accuracy, and timely invoicing. Monitor unbilled services, incomplete transactions, and revenue assurance risks. Support a “right-first-time” billing approach by improving invoice quality, transparency, and customer experience. Coordinate the resolution of billing questions, disputes, and customer reconciliation topics. Support accounts receivable processes by monitoring overdue balances and driving follow-up actions. Lead investigations into O2C process issues, identify root causes, and implement corrective actions. Develop reporting, dashboards, and performance indicators to improve visibility and decision-making. Partner with internal stakeholders to drive process improvements and operational efficiency. Requirements What we are looking for: At least 3 years in a business role involving interaction with operations and customers on O2C related matters Experience in business process and internal control de sign Strong understanding of O2C processes including customer setup, pricing, invoicing, collections, dispute management, and reporting. Experience in process improvement, internal controls, or operational excellence. Strong analytical mindset and confidence working with large datasets. Advanced Excel skills; ERP experience is an advantage. Strong communication skills and a proactive, solution-oriented mindset. Ability to work independently in a dynamic, international environment. Benefits Why join Oximio? You will have the opportunity to build and shape a critical global business process, directly contributing to operational excellence, customer satisfaction, and business growth. Join us and become part of an international team supporting clinical trials around the world.