Outbound Appointment Setter (Medicare)

Outbound Appointment Setter - Medicare Insurance

• Working Hours: 8 hours per day, From 4:00 PM till 12:00 AM Lebanon Time
• Working Days: Monday to Friday, 5 Days a Week
• Days Off: Saturday and Sunday
• Work Location: Fully-remote, you can work from anywhere
• Salary Range: $1,000

Mission

We're hiring an Outbound Appointment Setter for a Medicare insurance company. The role involves dialing leads daily, setting appointments for closers, and following up on no-shows. This is a results-driven position requiring self-motivation and ownership.

The Outbound Appointment Setter is responsible for engaging prospective Medicare leads, qualifying interest, and scheduling appointments for licensed sales agents. This role plays a critical part in driving sales opportunities by maintaining consistent outreach, effective follow-up, and strong appointment conversion rates.

Responsibilities

• Conduct outbound calls to Medicare leads on a daily basis.
• Qualify prospects and schedule appointments for closers/sales agents.
• Follow up with leads who miss scheduled appointments to re-engage and reschedule.
• Maintain accurate records of calls, appointments, and lead interactions within the CRM.
• Consistently meet or exceed daily, weekly, and monthly activity and appointment-setting targets.
• Communicate professionally and empathetically with U.S.-based seniors aged 65+.
• Take ownership of personal performance metrics and continuously optimize outreach effectiveness.

Qualifications

• Strong English communication skills with minimal or no accent; ability to communicate clearly with U.S. seniors is essential.
• Previous experience in appointment setting, outbound sales, telemarketing, or lead generation.
• Medicare insurance industry experience is highly preferred; candidates without Medicare experience must have substantial appointment-setting experience.
• Self-motivated, disciplined, and capable of working independently without constant supervision.
• Resilient and comfortable handling rejection in a high-volume outbound calling environment.
• Results-driven mindset with a strong sense of accountability for achieving performance targets.
• Excellent follow-up, organizational, and time-management skills.

Tools - Must/Good to Have:

• Must have: Dialer IO (click-to-call system - easy to learn)
• Good to have: Go High Level CRM experience (not critical; you'll spend most time in the dialer)

Skills & Competencies

• Strong spoken and written English communication skills
• Confident phone presence and ability to handle high outbound call volumes
• Strong objection-handling and conversational sales skills
• Highly organized with strong follow-up discipline
• Resilient mindset and ability to stay consistent despite rejection
• Comfortable working inside structured outbound sales processes and cadences
• Self-motivated and capable of performing independently in a remote environment
• Ability to qualify prospects effectively and identify sales opportunities
• Strong time management and pipeline organization skills
• Goal-oriented mindset with strong activity and performance focus

Technical Requirements

• Own PC or laptop
• Reliable internet connection (wired connection recommended)
• Noise-cancelling headset and professional calling environment
• Ability to use CRM systems, outbound dialing tools, email platforms, and communication software
• Comfortable handling high daily outreach activity remotely

Position Description

• Working Hours: 8 hours per day, From 4:00 PM till 12:00 AM Lebanon Time
• Working Days: Monday to Friday, 5 Days a Week
• Days Off: Saturday and Sunday
• Work Location: Fully-remote, you can work from anywhere
• Lebanese national holidays (14 days/year) are approved
• PTO (Paid Time Off): you may request time off anytime with advanced notice
• Salary Range: $1,000