Outbound Caller

📍 Location: Remote

🕒 Job Type: Full time, monthly salary plus incentives

Working Hours: 9:00 AM to 5:00 PM ET, Monday to Friday (7:00 PM to 3:00 AM Pakistan time)

About the Company

CuranetMD is a US-focused healthcare operations company. We provide back-office services, including revenue cycle management and virtual assistant support, to small independent medical practices across the US. Our mission is to deliver secure, scalable and HIPAA-compliant operations that give clinics and solo practitioners dependable back-office support.

Role Overview

The Outbound Caller makes high-volume outbound calls to small independent medical practices across the US. You will start the conversation, find out whether the practice could use our support, handle questions and push-back with confidence, and sell our services on the call, with support from our team when needed. The role suits someone who speaks clearly, listens closely and stays calm and professional on every call. You will work from structured lead lists, follow a clear call process, and log every call accurately so the team always knows where each practice stands.

Key Responsibilities

• Make high-volume outbound calls to small independent medical practices across the US.
• Open every call with a clear, compliant introduction, including the recording notice where required.
• Reach the right person at the practice and find out whether they could use our support.
• Handle questions and push-back calmly and politely, and end a call gracefully when the answer is no.
• Close sales on the call, bring in our team when a practice needs more detail, and confirm contact details accurately.
• Log every call and its outcome in the CRM, accurately and on the same day.
• Follow company call rules, including consent, do-not-call requests and what must never be promised.
• Act on call feedback and coaching from your manager, and improve week on week.

Skills & Qualifications

• Clear, confident spoken English, with good listening and comprehension.
• Calm, polite and persistent when a prospect pushes back.
• Comfort on the phone for long stretches of the working day.
• Previous calling, sales or customer service experience is an advantage, not a requirement.
• Accurate and organised, with strong attention to detail when logging calls.
• Able to follow a process and work independently, while sharing feedback with the team.
• A laptop and a reliable internet connection, ideally with a backup.
• Availability 9:00 AM to 5:00 PM ET, Monday to Friday (7:00 PM to 3:00 AM Pakistan time). This is a remote role with fixed hours.

What We Offer

• A clear selection and onboarding path, so you know what to expect at every step.
• Ready-to-work lead lists, so you never have to source your own leads.
• Your own CuranetMD account and phone extension when you join.
• Regular call reviews and feedback from your manager.
• Exposure to the US healthcare market in a growing company.
• A supportive team and clear expectations from day one.

Selection Process

1. Apply: complete the LinkedIn application with your CV.
2. Assessment: shortlisted candidates complete a short assessment so we can hear how you work on the phone.
3. Interview: a conversation about your assessment and the role.
4. Offer and Contract: successful candidates receive an offer and sign their contract, then get their CuranetMD account and phone extension.

How to Apply

Apply on LinkedIn with the Apply button on this job post. Applications are reviewed manually, and only shortlisted candidates will be contacted. CuranetMD welcomes applications from all qualified candidates.