Payment System Support

Expleo is a trusted partner for your innovation journey. As a global engineering, technology and consulting service provider, we are ideally positioned to help you achieve your ambitions and future-proof your business. With a smart blend of bold thinking and reliable execution, we’re able to fast-track innovation through each step of your value chain.

We are strategically positioned to build value, with global footprint across 30 countries.
We are as global and local as you need us to be, with strong best-in-class pan-European technological centres and unique best-shoring capabilities.

We leverage a network of high value-adding affiliates in consulting and industrial excellence, and leading partners across multiple sectors to provide you with the most comprehensive services and solutions in an ever-changing environment.

-Provide specialised technical support for xPOS terminals via telephone and email, using dedicated diagnostic tools to identify and resolve operational issues.

-Analyse messages exchanged between payment terminals and systems to identify inconsistencies, errors and potential areas for improvement.

-Manage the entire incident resolution lifecycle, from identification and diagnosis to resolution and closure, coordinating with technical assistance providers and customers.

-Monitor the availability of xPOS, MULTIBANCO and other terminal networks in national and international markets.

-Manage POS activation requests and security key generation in accordance with established operating procedures and service-level agreements (SLAs).

-Good working knowledge of Microsoft Office tools.

-Good written and spoken English and Portuguese communication skills.

-Strong organisational, planning and prioritisation skills.

-Excellent teamwork and communication abilities.

-Autonomy, proactivity and a customer-oriented mindset.

-Strong analytical, summarisation and critical-thinking skills.