People Coordinator

People Coordinator (Human Resources) Corserv Care

As a Cornwall Council owned company, Corserv Care offer Reablement and Domiciliary care, Respite, Day Opportunities, Supported Employment and Technology Enabled Care Lifeline & assistive living services. Your role as the People Coordinator will be to provide efficient and compliant administrative support, you will be the first point of contact for managers and employees, helping to solve or signpost their People related query. You will also support the delivery of the People Plan, with the overall aim of improving the employee journey for Corserv Care’s People.

What you'll be doing

As a People Coordinator, your main responsibilities will be as follows:

• Be first point of contact for managers in relation to the Corserv Care induction programme and administer bookings of candidates through to end process.

• Working with the People Advisor (Learning & Development) to support with the administration of Care Learn projects and ensuring the collection and timely issue of course certificates.

• Manage and maintain Learning databases including Kaizen.

• Supporting the uploading of eLearning course content to Oracle Learn.

• Providing administration assistance to the People team, including note taking, working with data to support People initiatives and processes and contributing to department presentations.

• Act as a first line of enquiry for colleagues across Corserv Care, including dealing with queries on Policies, Payroll, Pensions, Benefits, Holidays, Deductions etc, signposting to the Group HR Operations Team as required.

• Working with the People Advisor (Resourcing), to support the recruitment, onboarding, induction, offboarding processes to ensure a positive employee journey.

• Collate and securely store recruitment documents including completed interview questions and application forms.

• Check all recruitment documentation to ensure CQC requirements are met e.g., continuous employment history.

• Distribution of offers packs to successful candidates following the interview process.

• Maintaining Care Agency supplier information, the Care Preferred Supplier List and Terms of Business for suppliers.

• Liaising with the hiring manager to design a robust induction plan.

• Liaising with Corserv Care’s managers and the Group HR Operations Team to ensure DBS compliance.

• Auditing and ongoing upkeep of the Corserv Care’s HRIS records and personnel files, in conjunction with the Group HR Operations Team.

• Providing guidance to Corserv Care’s managers on accurate data entry on the Global HRIS.

Working with the People Advisor (Employee Relations), to support with the administration of employee relations processes to support timely resolution, to include taking and distribution of notes, preparing formal meeting bundles, collating employee data.

• Liaising with Corserv Care’s managers to ensure all contract change (joiners/ movers/ leavers) paperwork is received in a timely manner. Collate required information and submit to the Group HR Operations Team for processing/ payroll activities.

• Liaising with the Group HR Operations Team to ensure all necessary contract/ T&Cs changes are issued to employees.

• Responsible for liaising with managers to ensure DBS compliance across Corserv Care.

• Supporting the Senior People Partner in the delivery of the Corserv Care People plan.

• Providing advice and guidance that is consistently aligned with Corserv Care’s values, policies, and procedures.

• Ensuring customer expectations are managed effectively through timely and effective communication.

• Promote best practice across the business, presenting People matters concisely ensuring managers implement People policies and practices.

• You will be responsible for accurate data processing (in accordance with Data Protection – GDPR) including:

Producing People data reports

Capturing and producing data that identifies People trends

About you

The following are essential:

• Understanding of HR / Payroll / Benefit Administration and best practise

• Knowledge of computerised systems, including Excel, Word, Outlook, Sharepoint, Teams

• Well-developed people skills - especially communication and team working

• Willingness to learn and try new things – with out of the box thinking and problem solving

• Approachable and flexible

• Experience of prioritising workloads, being proactive and able to problem solve and meet deadlines

• Able to work collaboratively as part of wider people team, respecting respective roles and differences

• Competent at maintaining security and confidentiality

• Highly organised with keen attention to detail, an ability to deliver to deadlines and to prioritise effectively

The following are desirable:

• Knowledge of HR and Payroll systems

• Educated to level 3 in business and administration or equivalent experience

• CIPD Level 3 or working towards

Working with us you will have an employee benefits package that includes:

• Generous pension scheme with employer contribution
• Employee discount scheme and wellbeing events
• Holiday starting at 23 days and increasing to 28 with service (pro-rata if part-time) with option to purchase additional, plus bank holidays
• Cycle to Work scheme
• Flexible working hours & home working options
• Investment and support in your continuous training and development
• Opportunity to become a Safeguarding Advocate, Health & Wellbeing Champion and Mental Health First Aider

Our values – Committed; kind, caring and compassionate. High-quality; reliable, trustworthy and consistent. Collaborative; respectful, connected and understanding. Proactive; flexible, innovative and problem-solving.

To make an application please click apply now.

Due to the large number of applications, we will be viewing applicants on a daily basis, and we may contact you before the closing date to invite you to an interview.

Closing date: Midnight on Sunday 8th November 2026

Thank you for your interest in supporting our important work at Corserv Care.

INDCCC