People Services Advisor / Senior People Services Advisor

Hungry, Humble, Honest, with Heart.

The Opportunity

As we continue to grow across the APAC region, we are seeking a highly organized and customer-centric People Services Advisor to join our HR Operations team in Japan.

As part of Global People Services (GPS), you will help ensure that Nutanix employees have an exceptional experience from the time they accept an offer through their first day and throughout their employee journey. You will help bring our culture of being Hungry, Humble, Honest, with Heart to life through every interaction.

In this role, you will focus on continuous process improvement, operational innovation, and optimization to deliver seamless, scalable, and employee-focused HR service delivery.

Your Role

• Manage end-to-end People Services operational workflows across the employee lifecycle, including onboarding, offboarding, Japan payroll administration, Workday data transactions, and HR document management.

• Provide responsive Tier 1 support via ServiceNow, addressing employee inquiries regarding local HR policies, operational processes, benefits, and local language support.

• Partner with HR Business Partners (HRBPs) to execute core global People Programs, including annual salary reviews, performance management cycles, 9-box talent reviews, and employee engagement surveys.

• Collaborate closely with HRBPs and cross-functional HR teams to align operational activities with broader regional HR strategies and talent initiatives.

• Act as the Subject Matter Expert (SME) for Japan HR operations and multi-country processes, serving as the primary liaison for local HR teams, vendors, and external service providers.

What You Will Bring

• 3+ years of progressive HR operations experience, with expertise in onboarding/offboarding execution, Japan payroll coordination, and HR policy administration.

• Native-level Japanese proficiency, including writing, speaking, and reading, and business-level English proficiency.

• A good understanding of local labor laws and regulations, which is not limited to queries relating to Japan payroll, social security, pension administration, etc.

• Prior experience in HR Operations or HR Generalist roles supporting Japan employees is preferred.

• Excellent interpersonal and communication skills, along with a strong desire to learn and succeed.

• Experience in employee or customer support, project management, data analysis, or management consulting.

• A service-oriented, can-do approach, with flexibility and proactivity to adapt to changing needs.

• A collaborative mindset and a strong commitment to contributing to a positive and innovative work environment.

• The ability to work independently, take initiative, and manage time effectively while maintaining strong attention to detail.

• The ability to handle confidential employee data with discretion.

• Strong organizational and project management capabilities; formal project management experience is a plus.

Work Arrangement

Hybrid: This role operates in a hybrid capacity, combining the flexibility of remote work with the benefits of in-person collaboration. In locations where our workplace policy applies—including San Jose, Durham, Mexico City, Bangalore, Pune, Hoofddorp, Belgrade, Barcelona, Singapore, Sydney, and Tokyo—employees are expected to work onsite at least three days per week to foster collaboration, team alignment, and access to in-office resources.

Workplace arrangements may vary by location and team requirements. Please speak with your recruiter for details. Additional team-specific guidance and expectations will be provided by your manager.

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