Pre-VIP Account Manager

We’re looking for a Pre-VIP Account Manager to build and nurture relationships with our growing portfolio of high-potential and VIP clients.

In this role, you’ll combine a personal, relationship-driven approach with a commercial mindset, identifying opportunities to grow client value, strengthen engagement, and drive long-term retention. You’ll take ownership of the client experience, making sure every interaction is fast, tailored, and exceptional, while working closely with internal teams to anticipate client needs and deliver the premium service our customers expect.

What You’ll Do:

• Maintain portfolio of key customers - build and nurture long-term relationships with our PVIP and VIP clients.
• Sales efforts by studying existing and potential volume of the clients. Proactive sales and up sales in order to increase customer retention and value.
• Provide tailored, fast, and personal experience across multiple channels (email, chat, phone).
• Identify client trends, behaviors, and engagement opportunities.
• Act as the bridge between our PVIPs/VIPs and internal teams (Payments, Product, Engineering).
• Handle any issues with empathy and speed, ensuring every interaction feels premium.
• Constantly look for ways to elevate client experience.

What We’re Looking For:

• Experience in Account Management, VIP Relations, or Customer Success.
• Exceptional communication and soft skills, especially in de-escalation and tone management.
• Fluency in English (both written and spoken) - other languages are a plus.
• Analytical mindset and ability to interpret client data and patterns.
• A proactive, adaptable, and emotionally intelligent approach.
• Previous exposure to iGaming, fintech, or other high-trust industries is an advantage.
• Familiarity with CRM tools (Zendesk, Salesforce, Kustomer) is preferred.
• Team-oriented mindset with strong ownership and accountability.

What We Offer:

• Competitive salary and discretionary performance bonus.
• Premium private health insurance, including dental care.
• €50 monthly flexible benefits allowance.
• Up to 25 days of paid annual leave.
• Hybrid working, including 1 work-from-home day per week.
• Opportunity to grow and have a real impact in a fast-moving international company.
• A collaborative environment where ownership, ideas and new ways of doing things are encouraged.

If you’re looking for a place where you can make an impact, take ownership and grow alongside the business, we’d love to hear from you.