Program Director - ICC

This position is a hybrid role. Only TN residents will be considered for employment.

Tennessee Voices Inc. is Tennessee’s collaborative leader in mental health and family well-being. Each year, we serve thousands of children, parents, and adults across all 95 counties with services that prevent crises, heal trauma, and build long-term stability. Our model works because it’s whole-family, trauma-informed, and community-driven. By healing parents alongside their children, providing critical resources like housing and mental health support, and advocating for systemic change, TN Voices helps families thrive and communities grow stronger.

Summary: The Program Director provides leadership, oversight, and coordination of multiple regional and statewide programs serving children, youth, and families involved in child-serving systems. This position is responsible for ensuring high-quality program implementation, staff supervision, fiscal and regulatory compliance, data management, and systems-level collaboration. The role advances family-driven services, supports workforce development, and promotes best practices across mental health, education, juvenile justice, suicide prevention, statewide family network, prevention programming , advocacy, and community systems.

Essential Duties & Responsibilities:

• Oversee daily operations of assigned regional and statewide programs, including planning, implementation, monitoring, and evaluation.
• Ensure all phases of program implementation are delivered with high quality, fidelity, and adherence to System of Care principles and CARF standards.
• Provide direct supervision, training, and support to program managers, outreach specialists, family support specialists, care coordinators, and other assigned staff.
• Facilitate regular individual and group supervision, promote staff development, and foster positive and inclusive team cultures.
• Coordinate assignment of families to services and support effective service delivery in home and community settings.
• Ensure scopes of service for all funded contracts are fully met and maintained.
• Ensure accountability, funding, and billing requirements are accurately completed as required
• Monitor program outcomes, documentation, databases, and reports to ensure accuracy, timeliness, and compliance with funder, state, and agency requirements.
• Complete required program and quality reports as assigned.
• Monitor and manage assigned program budgets in collaboration with executive leadership and finance staff.
• Identify and implement Program Improvement Plans
• Participate in grant development, funding diversification, and sustainability planning efforts.
• Provide statewide training, consultation, and technical assistance to staff, family leaders, and facilitators as applicable.
• Support the development of family leaders and family support groups through recruitment, training, and ongoing consultation.
• Represent the organization on local, regional, and statewide committees, task forces, advisory groups, and community forums.
• Advocate for best practices and family-driven system-of-care principles with partners, policymakers, courts, and community stakeholders.
• Collaborate with executive leadership on program scope, implementation, continuous quality improvement, and sustainability.
• Protect confidentiality and adhere to ethical, legal, and privacy requirements.
• Perform additional duties as assigned.

Skills and Other Abilities:

• Strong leadership, supervisory, collaboration, and customer service skills.
• Knowledge of children’s mental health, serious emotional disturbance (SED), and child-serving systems.
• Excellent written, analytical, reporting, and problem-solving skills.
• Ability to work independently, make sound decisions, and manage complex programs.
• Strong networking and relationship-building skills.
• Ability to analyze data, monitor performance, and support continuous improvement.
• Ability to function effectively in office-based and community-based environments.

Qualifications:

• Master’s degree in social work, psychology, education, or a related social science field preferred.
• Minimum of five (5) years of progressively responsible experience in program management required.
• Experience in nonprofit organizations and child-serving or mental health systems strongly preferred.
• Supervisory experience required.
• Experience working with parents/caregivers, community agencies, coalitions, and public systems required.
• Experience with grant writing, program reporting, and fiscal oversight preferred.

Core Competencies:

• Program Leadership & Operations Management – Ability to oversee multi-site or statewide programs, ensuring effective planning, implementation, and evaluation.
• Supervision & Staff Development – Skill in supervising diverse teams, providing coaching, facilitating supervision, and fostering professional growth and inclusive team environments.
• System of Care & Clinical Knowledge – Strong understanding of children’s mental health, SED, and System of Care principles, ensuring services are family-driven and culturally responsive.
• Quality Assurance & Compliance Management – Ability to ensure adherence to CARF standards, funding requirements, and regulatory guidelines while maintaining program fidelity and implementing Program Improvement Planning.
• Financial & Budget Management – Competence in monitoring budgets, managing funding streams, and ensuring accurate billing and fiscal accountability.
• Data Analysis, Performance Monitoring & Strategic Program Development – Ability to analyze program data, monitor outcomes, and apply insights to support continuous quality improvement, inform program design, guide sustainability planning, and develop Program Improvement Plans.
• Grant Management & Resource Development – Experience with grant writing, reporting, and supporting funding diversification efforts.
• Stakeholder Engagement, Advocacy & Systems Collaboration – Ability to build and maintain partnerships, represent the organization with community agencies, policymakers, and advisory groups, and advocate for best practices by influencing systems, policies, and stakeholders to advance family-driven care principles.

Certificates, Licenses, Registrations: Valid driver’s license, proof of automobile insurance

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, walk, push, pull and carry/lift up to 50 pounds. The employee is occasionally required to climb, bend or crouch. Specific mental abilities required by this job include continuous concentration to detail; ability to remember multiple tasks, oral and written communication; and an attention span of 1+ hour(s) on a task.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Performance Evaluation: Employees are evaluated on an annual basis. Performance Reviews are completed electronically by the employee’s direct supervisor then reviewed and approved by regional or program leadership. Employees are given the opportunity to review their performance evaluation with their supervisor and will be required to acknowledge receipt of the annual review electronically.

Core Values: V.O.I.C.E.

V – Vulnerability and Integrity. We lead with truth and act with authenticity. We choose deeds over words and transparency over pretense. We hold ourselves and each other accountable by following through on our commitments. Trust is built through kind, honest, ethical, and clear communication. We know our strengths and share them with intention.

O – Openness and Connection. We foster belonging and celebrate one another. We promote an environment where everyone feels safe, included, and heard. We value diverse perspectives, invite honest feedback, and lead with a welcoming spirit. We celebrate our wins—big and small—and lift each other up through support, presence, and shared pride in our work.

I – Innovation and Growth. We cultivate curiosity and embrace change. We embrace lifelong learning and welcome questions, feedback, and growth. We keep an open mind and heart, recognizing there is always more to learn and new perspectives to consider. No idea is too small and no voice is too quiet. We lean into the unknown, explore bold ideas together, and support one another across roles because shared growth moves us all forward.

C – Compassion and Hope. We lead with heart and serve with purpose. We show up with dedication, warmth, empathy, and humility. We listen with care and assume the best in others. We stay present and grounded, even when things are difficult, because we believe in the future we’re building for every child, family, person, and community we serve.

E – Experience and Insight. We believe in the power of lived and learned experiences. We rise by lifting others. We are driven by a deep passion for service and guided by the voices of those we serve. Our purpose is to help others flourish and build resilience and a better future. Grounded in joy, lifted by humor, and guided by vision, we stay focused on what matters to create lasting, meaningful change.

Promotion & Advancement: To be considered for promotion to a higher position, the

employee must have met the personal and professional development requirements established by the company and must have demonstrated strong on-the-job performance. Please see your supervisor or manager for additional details.

Job Accommodations: If you need to request reasonable accommodations to perform the essential functions of this job, please contact Human Resources at hr@tnvoices.org.

All employees are expected to uphold the highest standards of integrity and ethical conduct, comply with all applicable laws, regulations, and organizational policies (including HIPAA and confidentiality requirements), promptly report compliance concerns, and actively participate in required compliance and ethics training to support a culture of accountability and quality care.