Project Manager UCM

Project Manager

• Clerk Grade 11/12 - base salary from $154,23 to $178,369
• Temporary Opportunity, up to 12 months
• Flexible work location with Hybrid working requirements – 2 days in office minimum

About the Team:

Join a high-performing team dedicated to improving customer outcomes and helping reunite people with their unclaimed money. We are focused on enhancing customer experiences, streamlining business processes and driving positive organisational change. Working alongside passionate and motivated professionals, you'll contribute to meaningful initiatives that make a real difference, with a strong focus on putting customers at the heart of everything we do.

About the Role:

We are seeking an experienced project manager to report to the Director, Business Taxes and lead the delivery of the Unclaimed Money Cost of Living Project, a key government initiative.

In this role you will work closely with digital and operational teams as well as key stakeholders to ensure successful delivery within agreed scope, time, budget and quality standards. You will drive collaboration across teams, manage project governance, budgets, risks, milestones, benefits realisation and reporting, and contribute to the achievement of strategic outcomes for the people of NSW and beyond while ensuring compliance with relevant state tax and unclaimed money legislation.

Key Responsibilities:

• Lead and manage the planning and delivery of critical and highly complex projects applying sound project management principles to deliver organisational initiatives
• Lead all aspects of the project management cycle, including preparing business cases and project plans, identifying and allocating resources, developing and managing budgets, supplier and contract management, communication and meeting reporting requirements to ensure project outcomes are achieved on time, on budget, to quality standards and comply with approved project methodology
• Develop strategies for the continuous monitoring, evaluation and improvement of all aspects of project implementation including risk and contingency management, benefits realisation, project impact and quality measures to achieve the success of the project/s
• Lead and manage project team/s to successfully deliver all key milestones and outcomes of the project/s within approved scope and project methodology
• Manage and develop stakeholder relationships through effective communication, negotiation and issues management to ensure project deliverables are met
• Provide expert advice and information to stakeholders on emerging project issues and present recommendations to support project delivery in line with established plans, budgets, timeframes, policy objectives and other project priorities
• Oversee research and formulate recommendations to support evidence-based project planning and decision making

To be successful in this role you will bring:

• Demonstrated experience managing a project in government or similar complex environment with the ability to deliver within agreed scope, time, budget and quality standards.
• Strong capability across project management lifecycle, including project planning, implementation, resource allocation, budget management, reporting, risk and issue management, benefits realisation and continuous improvement.
• Proven experience influencing and engaging senior stakeholders across multiple organisations.
• Experience supporting organisational change, service improvement or large-scale transformation initiatives.
• Excellent analytical and problem-solving skills, with the ability to manage competing priorities and deliver outcomes under tight timeframes.
• Exceptional written and verbal communication skills, with experience preparing executive-level reports, presentations and governance documentation.
• Proven ability to lead projects that improve processes, operational performance, and customer outcomes.
• Self-motivated professional who demonstrates initiative, sound judgement, and accountability.
• Skilled in negotiation, influencing, and driving stakeholder support for change and business improvement initiatives.
• Collaborative and adaptable, with the ability to manage competing priorities and diverse business needs.

Salary Grade 11/12, with the base salary for this role starting at $154,231 base plus superannuation

Click Here to access the Role Description . For enquiries relating to recruitment please contact Raffaela Sahin via raffaela.sahin@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

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A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date: Thursday, 19th November 2026 at 9:59am.

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or csrecruitment@customerservice.nsw.gov.au.

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