Property Management Coordinator

Job Description This is a remote position. We are seeking a Property Management Coordinator who combines deep industry expertise with a modern, tech-forward mindset. This role is the administrative engine of our Victorian portfolio, requiring a professional who doesn't just manage tasks but actively seeks smarter ways to complete them. The ideal candidate will have hands-on expertise in PropertyMe and PropertyTree, a firm grasp of Victorian tenancy laws, and a resourceful, AI-powered approach to problem-solving. Requirements Job Responsibilities Lease & Tenancy Administration Lease Management: Coordinate Lease Renewal Projects and prepare Residential Tenancy Agreements in compliance with Victorian regulations. Smart Communication: Draft Rent Increase Notices and tenant correspondence using AI-assisted writing tools to ensure a professional, consistent, and "human-first" brand voice. Database Integrity: Maintain precise records in PropertyMe/PropertyTree, using resourcefulness to resolve data discrepancies independently. Maintenance & Compliance Coordination Proactive Maintenance: Triage maintenance requests and dispatch Work Orders to tradespeople. Resourceful Coordination: Use initiative to follow up with contractors, source competitive quotes, and ensure repairs are completed within Victorian legislative timelines. Safety Compliance: Monitor and schedule mandatory Victorian safety checks (Gas, Electrical, and Smoke Alarms) to ensure 100% portfolio compliance. Inspection Support Inspection Scheduling: Manage routine inspection calendars, ensuring all legal notices are served correctly under the Residential Tenancies Act (VIC) . Qualifications & Technical Skills Industry Experience: 2–3 years in Australian Property Management (Victorian portfolio experience is a major plus). Software Mastery: Proven experience with PropertyMe and PropertyTree. AI & Tech Literacy: * Ability to leverage Generative AI (e.g., ChatGPT, Claude) to draft high-quality correspondence and process improvements. Familiarity with AI-driven property tools (e.g., automated invoice capture, maintenance triage bots) is highly desirable. Communication: Exceptional English skills with the ability to blend automated efficiency with a warm, empathetic tone. Key Attributes: The "Can-Do" Difference Resourceful Problem-Solver: You don't wait for a solution to be handed to you. You are a "Google Ninja" who can research Victorian VCAT rulings or tech workarounds independently. "Can-Do" Attitude: You approach challenges with a positive, solutions-oriented mindset. No task is too small, and no process is "perfect"—you are always looking for ways to optimize. Agile Learner: You stay ahead of industry trends and are eager to adopt new AI tools that make the team more efficient. Highly Organized: You can manage the fast-paced nature of Victorian property management with minimal supervision. Requirements Reliable high-speed internet and a professional work-from-home setup. Ability to work Victorian (AEST/AEDT) business hours.