Remote Bilingual Customer Support Specialist

We are seeking a bilingual Customer Support Specialist fluent in English and French-Canadian to handle warranty claims, inquiries, and customer assistance across phone, email, and chat channels.

Key responsibilities include:

• Responding to inbound support inquiries
• Assisting with warranty and product questions
• Providing empathetic, professional support in both languages
• Documenting interactions and troubleshooting issues
• Collaborating with internal teams to ensure customer satisfaction

Qualifications and skills:

• Fluency in English and French-Canadian, with Quebecois dialect familiarity
• Customer service experience, especially via phone, email, and chat
• Excellent communication, listening, and problem-solving skills
• Ability to work independently in a remote setup with reliable internet and proper equipment
• Technical requirements include Windows 11 PC, dual monitors, webcam, and Microsoft Office tools

Preferred experience: warranty or product support, call center, CRM systems, and North American customer interactions.

The hiring process involves multiple stages, including questionnaires and interviews, with only qualified candidates advancing.