Remote Customer Support Specialist I (Behavioral Health) → Remote Customer Support Specialist (Behavioral Health)

Role Overview:

Seeking a Technical Support Specialist to resolve complex Tier 1 escalations by diagnosing software, system, and network issues. You will serve as the primary contact for escalated cases, providing proactive communication and collaborating with Tier 2/3 support, product, and engineering teams to enhance product performance. Your responsibilities include documenting incidents, creating knowledge base content, and ensuring efficient issue resolution to improve customer satisfaction and reduce escalations.

Qualifications & Skills:

• 2+ years in customer or technical support, preferably in SaaS or healthcare tech.
• Experience in behavioral health or medical practice settings.
• Strong troubleshooting and diagnostic skills.
• Excellent communication with a customer-first approach.
• Effective collaboration across technical and non-technical teams.

Key Duties:

• Diagnose and resolve technical issues promptly.
• Maintain high-quality documentation and improve internal knowledge bases.
• Communicate proactively with customers and support teams.
• Contribute to continuous improvement in support processes.

Join a dynamic, innovative environment focused on shaping the future of healthcare technology, offering growth opportunities and a collaborative culture.