Remote - Catalan & English Customer Service Representative

Catalan & English Customer Service Representative Location: Fully Remote Work Model: Remote from Portugal Start Date: ASAP / Flexible Languages: Catalan (C1/C2) + English (B2+) About the Company Join an international and multicultural company supporting globally recognized brands across industries such as e-commerce, technology, travel, fintech, and customer experience solutions. Work in a dynamic environment with modern tools, career growth opportunities, and a supportive team culture. Your Responsibilities Provide professional customer support via phone, email, and chat Assist customers with inquiries, account-related questions, troubleshooting, and general support Deliver a high-quality customer experience with empathy and efficiency Maintain accurate records of customer interactions in internal systems Collaborate with different departments to resolve customer issues quickly Meet quality and productivity targets in a fast-paced environment Requirements Native or fluent Catalan (C1/C2 level) Good command of English (minimum B2) Previous experience in customer service, support, or contact center roles is a plus Strong communication and problem-solving skills Comfortable working with digital tools and multiple systems Ability to work independently in a remote environment EU passport or valid Portuguese work authorization preferred What We Offer Fully remote work opportunity Competitive salary package Attractive performance bonus Paid training from day one Career development and international growth opportunities Multicultural and supportive work environment Long-term stability with a reputable international company Schedule Rotational shifts depending on the project 2 rotating days off per week If you are a motivated Catalan-speaking professional looking for an international remote opportunity, we would love to hear from you.