Remote - Czech & English Customer Service Representative

Czech & English Customer Service Representative Location: Fully Remote Work Model: Remote from Portugal Start Date: ASAP / Flexible Languages: Czech (C1/C2) + English (B2+) About the Company Join a fast-growing international company supporting globally recognized brands across industries such as e-commerce, technology, telecommunications, travel, and digital services. Become part of a multicultural environment with excellent career growth opportunities and modern remote working conditions. Your Responsibilities Deliver high-quality customer support via phone, email, and chat Assist customers with product information, account support, troubleshooting, and general inquiries Ensure a positive and professional customer experience at all times Accurately document customer interactions in internal systems Work closely with internal teams to resolve customer concerns efficiently Achieve service quality and productivity targets Requirements Native or fluent Czech (C1/C2 level) Good command of English (minimum B2) Previous experience in customer support, contact center, or customer-facing roles is an advantage Strong communication and interpersonal skills Problem-solving mindset with attention to detail Comfortable using multiple systems and online tools Ability to work independently in a remote environment EU passport or valid Portuguese work authorization preferred What We Offer Fully remote work opportunity Competitive salary package Attractive performance bonus Paid training from day one International and supportive work environment Career development and growth opportunities Long-term project stability Schedule Rotational shifts depending on the project 2 rotating days off per week If you are a Czech-speaking professional looking for a stable international remote opportunity, we would be happy to hear from you.