Remote Customer Service Representative

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Location: Remote

Schedule: U.S. Business Hours

Type: Full-Time

Summary

We're hiring a Remote Customer Service Representative to provide outstanding phone support while assisting prospective customers with appointment scheduling for licensed insurance professionals. This position combines customer care, communication, and administrative accuracy in a fully remote work environment.

If you enjoy helping people and delivering excellent service, this opportunity offers a rewarding career with room to grow.

Responsibilities

• Make outbound calls to prospective customers.
• Answer general questions regarding scheduled appointments.
• Coordinate appointments using internal scheduling software.
• Update customer records accurately within the CRM.
• Provide courteous, professional customer service.
• Meet daily productivity standards.
• Attend virtual training and coaching sessions.
• Assist with additional customer support activities.

Qualifications

• Excellent communication and customer service skills.
• Friendly, professional phone etiquette.
• Comfortable using computers and CRM software.
• Reliable home office equipment.
• Strong attention to detail.
• Previous customer support, retail, hospitality, or call center experience is beneficial.
• Ability to work independently.

What We Offer

• Fully Remote Employment
• Paid Virtual Training
• Competitive Monthly Salary
• Career Development Opportunities
• Supportive Leadership
• Stable Full-Time Hours