Remote Customer Service Specialist

Role: Remote Customer Service Specialist

Responsibilities: Respond to customer inquiries via phone, email, and chat; assist with orders, shipping, product details, and troubleshooting; collaborate with fulfillment, sales, and service teams to resolve issues; maintain accurate records using CRM; proactively follow up to ensure customer satisfaction; stay updated on product lines and policies.

Qualifications & Skills: Over 1 year of customer service experience; strong communication and problem-solving abilities; organized with multitasking skills; proficient with CRM/support tools; positive attitude; interest or familiarity with fitness/gym equipment is a plus.

Key Duties: Provide friendly, efficient support; resolve customer issues promptly; ensure positive interactions; contribute to customer satisfaction and retention.

Benefits: Competitive pay; comprehensive health, dental, vision, 401k, paid time off; fully remote environment; ongoing training; growth opportunities; impactful work supporting the fitness industry.