Remote Customer Support Developer

We are seeking a dedicated Software Developer focused on customer issue triage and resolution.
Role purpose: Analyze and resolve technical bugs and issues from support channels to ensure a positive customer experience. Must enjoy troubleshooting complex problems, engaging with customers, and developing code to fix issues.
Responsibilities include: Investigating technical issues, interacting with customers, managing escalations, collaborating with teams on issue prioritization, automating testing and deployment, designing unit tests, and assisting with deep technical challenges.
Qualifications: Passion for bug hunting and problem solving, experience in web applications, cloud services, and large-scale systems, strong communication skills, and team collaboration.
Technical skills: Familiarity with Java, cloud platforms (GCP), web frameworks, version control, and automation tools.
Additional info: Full-time, US-based, flexible hours, full benefits, and a collaborative environment.