Remote Merchant Support Specialist

The Merchant Success Specialist is responsible for delivering technical support related to payment processing to ensure a superior client experience.
Key duties include providing first-class customer service via multiple channels, triaging and escalating inquiries, maintaining accurate records, supporting team training, and assisting with merchant services functions such as reconciliation and compliance.
The role requires strong communication, troubleshooting, and problem-solving skills, with experience in card payment industry, POS systems, and call center environments.
Qualifications include a high school diploma, 2+ years in customer support or payment processing, proficiency with Microsoft Suite, and knowledge of TSYS.
Ideal candidates are autonomous, detail-oriented, capable of handling escalations, and aligned with organizational values.
Offers include competitive salary, benefits, 401K, and career development opportunities.