Remote Sales & Logistics Administrator

Wafer Enterprises is a UK-based ice cream cone and wafer manufacturer and distributor supplying customers across the UK and Ireland. We're looking for an organised, reliable person to join our team remotely and handle day-to-day sales admin, order processing and shipping bookings.

• Sales administration and customer service
• Manage the shared sales inbox and respond to customer queries on orders, pricing, stock availability and delivery
• Take customer phone calls in a professional manner, processing new and repeat orders and upselling where possible
• Enter customer orders accurately into Sage 200, raise invoices and send them to customers daily
• Keep customers informed on order progress, delivery dates and any delays
• Update and maintain customer and sales information in our systems so data remains current
• Handle marketplace orders and correspondence (Etsy / Amazon)

• Book outgoing shipments with our courier and haulage partners and track them through to delivery
• Liaise with our production and warehouse teams by email and Teams so orders are picked, packed and despatched on time
• Check despatch documentation and update order tracking information
• Process transport and courier invoices, and maintain transport cost records
• Flag order, dispatch or payment issues to the UK team promptly

• Analyse sales and logistics data to spot trends, issues and cost-saving opportunities
• Drive efficiency in customer ordering through automation and process improvement
• Any other duties, within reason and capability, as determined by the line manager

Minimum 1 years' previous experience in a sales admin, order processing or logistics coordination role

Excellent written English and clear, confident spoken English, as you'll deal directly with UK customers and suppliers by phone and email

Good knowledge of professional business telephone and email etiquette

Reliable internet connection, a laptop, and a quiet place to work and take calls

Experience working with UK, US or other international clients

Business to business sales experience

Experience booking shipments with courier or haulage companies

Good communication and interpersonal skills, with the ability to work as part of a remote team

A positive, can-do attitude and work ethic

Good attention to detail and accuracy

Effective problem-solving abilities

Good organisational, planning and time management skills

Ability to focus on results and to work on own initiative with minimal supervision

Proficient in the use of MS Word, Excel, Outlook and Teams

Proficient in the use of Sage 200 or similar ERP / accounting software

Interest in data analysis, automation and process improvement

Any exposure to Power BI or Excel reporting

Experience with Etsy or Amazon seller accounts
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