Revenue Product Implementation Lead

Are you interested in pursuing a career in technology and healthcare that consistently innovates and leads in patient driven care, while working with a team that truly cares and supports each other to drive client success in healthcare? Consider Royal…Royal Health Inc is "A leader in healthcare operations technology who leads the market in patient and provider experience". Royal, headquartered in White Plains, NY, is a leading provider of software and services to the health care industry, delivering a seamless suite of solutions that is focused on patient, provider and operational workflows, optimizing engagement in all areas of the exam life cycle. Royal's leadership team is comprised of technology, business and clinical operations backgrounds with deep industry expertise in Healthcare, Data Security, Financial Services and Information Technology.

The Revenue Product Implementation Lead owns Royal Revenue implementations within Royal’s radiology platform. Combining RCM expertise, project leadership, customer engagement, and hands-on system knowledge, this role guides customers from discovery through go-live, stabilization, and transition to Support.

The ideal candidate brings firsthand radiology operations and billing experience from a practice, imaging center, or billing organization, translating customer needs into effective system workflows and implementation decisions.

Key Responsibilities

Project Leadership

· Own implementation plans, schedules, scope, milestones, deliverables, and action tracking; manage dependencies, document decisions, and proactively escalate risks and issues.

· Lead cutover planning, go-live readiness, and post-launch stabilization, coordinating workflow adoption, backlog resolution, and reconciliation with customer teams before transition to ongoing support.

Customer Engagement

· Own day-to-day customer engagement, serving as the primary implementation contact and building trusted relationships with billing, finance, operations, and technical stakeholders.

· Lead customer meetings, revenue workflow workshops, training, and implementation discussions to align billing requirements, drive timely decisions, and resolve risks affecting project success.

Revenue Solution Expertise

· Translate client billing processes into system requirements and future-state workflows; configure Royal Revenue in partnership with technical and configuration specialists.

· Lead end-to-end billing workflow testing, coordinate issue resolution, and confirm customer readiness for go-live.

· Troubleshoot workflow, configuration, training, and system integration issues, including source data affecting billing accuracy and processing.

Team Collaboration

· Partner with implementation, product, technical, and customer support teams to resolve issues and coordinate interfaces, payer enrollment, and transitions from existing systems.

· Share lessons learned and improve reusable implementation materials, training resources, and delivery practices.