Revenue Systems Specialist

Role summary

Are you the person who makes a CRM actually work for the people using it? Do you get as much satisfaction from a clean integration as from a sales team that never has to think about their tools? We'd love to hear from you.

Our IT Operations team owns HubSpot and the wider revenue stack, and we're in the middle of moving from Salesforce to HubSpot. We're looking for someone who pairs an IT operations background with hands-on revenue systems experience to own that platform and help shape where it goes next.

You'll join our small, remote IT Operations team as an individual contributor. The role sits between IT and our sales and marketing teams. You'll keep the tools our salespeople use every day simple to work with, while making sure data moves cleanly between systems and supports how we run the business.

What you'll be doing

• Owning and maintaining our revenue systems, with HubSpot at the centre, and growing the platform in the direction you think is right.
  
  
• Helping lead the Salesforce to HubSpot migration: understanding every system it touches, planning the move with the team, and getting it over the line.
  
  
• Building and maintaining integrations between HubSpot, Zuora, and the other systems IT Operations owns.
  
  
• Acting as the operational bridge between our revenue and billing systems, so data stays accurate and the experience stays simple for the people using it.
  
  
• Improving data hygiene and data flow across the revenue stack, and building the automations and workflows that keep it that way.
  
  
• Responding to requests from our sales and marketing teams in Slack, and working with sales leaders to make sure their tools support what they're trying to achieve.
  
  
• Picking up some general IT support (the amount can vary), such as managing access and permissions in EntraID and helping our People and Finance teams onboard and offboard Octonauts.
  
  

In your first few months, you'll dive into our systems, starting with our HubSpot implementation. You'll get to know everything the Salesforce migration affects so you can help deliver it.

We're looking for someone like you who

• Has 5+ years of experience in IT operations, revenue operations, or business systems roles.
  
  
• Has hands-on experience administering HubSpot. This is essential for the role.
  
  
• Has worked with CRMs and understands how they support a sales motion.
  
  
• Is familiar with SaaS fundamentals, including identity providers, permissions, and platforms like Azure.
  
  
• Has worked in a SaaS company, or in an organisation large enough to have sales and marketing teams you've coordinated with.
  
  
• Enjoys working with people rather than being buried in the server room, and is comfortable coordinating across teams.
  
  
• Works independently, prioritises their own workload, and solves problems without needing supervision.
  
  
• Can explain technical problems in plain language to colleagues who aren't technical, mostly over Slack and video calls.
  
  

Nice to have

• Salesforce experience, especially if you've migrated a team off it before.
  
  
• Experience working with data beyond keeping a CRM tidy.
  
  
• Experience with Zuora.
  
  

Where you'll be based

This is a remote role. To help our teams work together effectively, you'll need to be located in the US Pacific time zone, the East Coast of Australia, or in New Zealand, with unrestricted rights to work there. We're not able to offer visa sponsorship or relocation support for this role.

Interview process

Below is the interview process you can expect for this role. We know interviewing can seem daunting, but rest assured we designed our interview process to move quickly while still getting you all the information you need.

👋 Initial chat

[30 min] Meet a Talent Acquisition team member. You'll learn more about life at Octopus and the role, and we'll ask questions to understand your suitability for the role.

☕ Hiring manager interview

[45 min] Meet our Senior IT Manager to talk about your experience, how you like to work, and the problems we're hoping to solve together.

🤝 Team interview

[75 min] Meet a small panel from IT Operations and other cross-functional partners for this role. This is where we dig into how you'd own the revenue stack and work with the teams who rely on it.

💬 Final chat (if needed) If either of us has more questions, we may add a short final chat with the hiring manager. Often, this is a chance for you to interview us.

The compensation for this role is: