Sales Agent

Company Description Souhoola is a financial services company that provides consumer finance and installment products to both banked and non-banked customers. The organization leverages advanced technology solutions to offer point-of-origination services and instantaneous approval for installment plans and personal loans. Souhoola is strongly sales-oriented and focuses on building long-term partnerships with retail merchants to benefit both merchants and consumers. As part of its core mission, the company promotes financial inclusion, enabling community members to improve their quality of life through accessible financial products and services.
Role Description This is a full-time hybrid role for a Sales Agent based in Alexandria, Egypt, with the flexibility to perform some duties from home. The Sales Agent will engage with customers to explain Souhoola’s finance and installment products, assess customer needs, and guide them through the application and approval process. The role includes developing and maintaining strong relationships with retail merchants, supporting in-store sales activities, and promoting Souhoola’s offerings at points of origination. The Sales Agent will handle customer inquiries, resolve issues, ensure accurate documentation, and adhere to company policies and regulatory requirements. The role may also involve participating in product training sessions, sharing market feedback with management, and collaborating with internal teams to meet sales targets and enhance the customer experience.
Qualifications

• Strong Communication and Customer Service skills to engage effectively with diverse customers and retail partners.
• Proven Sales experience, preferably in financial services, consumer finance, or related retail environments.
• Basic understanding of Insurance or financial products and the ability to explain them clearly to customers.
• Ability to participate in and benefit from Training programs, and to apply learned knowledge in day-to-day interactions.
• Goal-oriented mindset with the ability to work in a sales-driven environment and meet or exceed performance targets.
• Good problem-solving, negotiation, and conflict-resolution abilities.
• Comfort with using digital tools, CRM systems, and point-of-sale technology.
• High level of integrity, professionalism, and respect for confidentiality and regulatory standards.
• Ability to work both on-site and remotely, managing time and responsibilities effectively in a hybrid setting.
• Relevant diploma or bachelor’s degree in Business, Finance, Marketing, or a related field is preferred.