Sales Agent Small Commercial

Role: Small Commercial Sales Agent

Department: Commercial

Location: Portlaoise/Kilmacanogue, Hybrid Working 2 days onsite

Reporting to: Commercial Team Lead

Certa Ireland is a wholly owned subsidiary of DCC plc and is part of the Energy Division of the Group. We were born out of the combination of successful Irish energy brands. We are one of the country’s leading home heating oil, commercial fuel, and agricultural diesel suppliers, in addition to other business divisions including retail forecourts, fuel card services and lubricants. In recent years Certa Ireland has grown with the acquisition of Campus Oil, Jones Oil, two lubricant businesses, and the establishment of the Certa forecourt network. What unites each of these brands is a powerful entrepreneurial spirit, a culture of high performance and agility and is underpinned by exceptionally string customer service.

DCC plc is one of Ireland’s most successful organisations, operating in various sectors including Energy, Technology and Healthcare. With annual sales of over €18 billion, and operations in 21 countries spanned over 3 continents, DCC employs more than 15,400 people around the globe. Being a part of our parent company means that while we retain the agility and local resonance of a smaller organisation, we also benefit from the strength and scale of our parent company.

Principal Objective of Position:

We are excited to be recruiting for two positions within our small commercial sales team. One role is offered on a permanent basis, while the second is a specific purpose contract created to provide cover during a period of leave.

The Commercial Sales Agent is responsible for managing and growing Certa Irelands Commercial Energy portfolio across new and existing small commercial customers within a call centre environment. The role focuses on delivering profitable growth through high quality outbound and inbound activity, disciplined pricing, strong customer retention, effective cross selling of energy solution, and effective pipeline management, while achieving agreed volume, margin, cpl and productivity targets.

This is a structured, performance driven role offering clear targets, strong support and opportunities for progression within a leading Irish energy business.

Key Responsibilities:

Sales Activity and Customer Management

•Handle inbound and outbound customer calls in line with agreed call centre standards and service levels.

•Generate new business through structured outbound calling, follow up activity and marketing led leads.

•Manage customer enquiries from initial contact through to order placement, ensuring requirements are understood and appropriate solutions are offered.

•Develop, manage and retain a portfolio of small commercial customers through regular, proactive contact.

•Identify opportunities to cross sell relevant energy products and services to new and existing customers.

Commercial Performance and Retention

•Deliver against agreed individual targets for activity, conversion, new business, volume, margin, cpl and productivity.

•Provide accurate and compliant pricing in line with approved pricing structures and commercial guidelines.

•Identify retention risks early and proactively re engage customers to prevent lapse.

•Maintain awareness of customer needs, purchasing patterns and market conditions to identify sales opportunities and protect profitable business.

Systems and Internal Collaboration

•Maintain accurate and timely CRM and system updates, including customer activity, sales opportunities, pipeline stages and agreed next steps.

•Work with Sales, Operations, Logistics and Credit Control to resolve customer queries and support an effective customer experience.

•Follow Certa Ireland's policies, procedures, pricing governance and commercial controls at all times.

Knowledge and Experience

•Experience in a call centre, telesales or fast paced commercial environment. B2B experience is preferred.

•Proven ability to engage customers by telephone and email, including proactive outbound activity.

•Strong commercial awareness with a disciplined, target driven approach.

•Confident communication, good numerical ability and strong organisational skills.

•Comfortable using CRM systems. Microsoft Dynamics and Microsoft Office experience are desirable.

•Experience in the oil, energy, logistics or distribution sector is an advantage but not essential.

Core Competencies

•Customer service and relationship management

•New business development and customer retention

•Commercial awareness and pricing discipline

•Sales, negotiation and cross selling

•Organisation, CRM discipline and attention to detail

•Collaboration, resilience and results orientation

Certa Ireland welcomes applications from people of diverse backgrounds and abilities. We are committed to providing reasonable accommodations for applicants and employees with a disability. Should you have a reasonable accommodation request please email ciara.delaney@certaireland.ie