Sales Development Representative

Sales Development Representative (SDR)

Employment Type: Full time, independent contractor

Work Model: Remote

Work Hours: US work hours

Role Overview

We’re hiring high-energy, assertive SDRs to re-activate a large base of warm and dormant clinic accounts. These are not cold leads - every account has previously signed up or ordered.

Your Role Is To

• Re-establish contact
• Identify why accounts have gone inactive
• Drive them back to ordering
• Route qualified opportunities to our sales reps
  
  

This is a discovery-first role, not full-cycle sales. You’ll uncover insights, remove simple blockers, and tee up opportunities for closers.

Key Responsibilities

• Conduct high-volume outbound calls (80-120/day) to a portfolio of ~1,000 accounts
• Re-engage clinics that have lapsed (60-90+ days inactive)
• Deliver promotions and guide customers back to the ordering portal
• Identify key blockers (pricing, product availability, convenience, etc.)
• Answer common Tier 1 questions (login help, product info, ordering process)
• Log all activity, notes, and dispositions in HubSpot CRM
• Escalate complex opportunities or objections to assigned sales reps
• Collaborate daily via Slack, email, and phone with the internal team
  
  

What Success Looks Like

• 10+ reactivations per week = baseline performance
• 20-25 reactivations per week = strong performance
• ~100 calls/day with 3-5 meaningful conversations
• Consistent contribution to pipeline for sales reps
  
  

Ideal Candidate Profile

• Assertive, confident communicator (not passive or overly soft-spoken)
• Accent-neutral English with strong clarity and presence
• Comfortable speaking with:
• Admin staff
• Clinic managers
• Doctors and business owners
• Proven experience in:
• SDR / outbound sales / call center roles
• High-volume dialing environments
• Strong discovery skills—can quickly identify the “why” behind inactivity
• Tech-savvy and HubSpot proficient (or quick to learn)
• Reliable internet + backup power setup
  

Tools & Systems

• HubSpot CRM (primary workflow and tracking)
• Slack (team communication)
• Google Workspace (email, docs)
• VoIP dialer integrated with HubSpot
• SMS tools (e.g., Salesmsg / Sendinblue)
  
  

What We’re Looking For

This role requires someone who can:

• Be direct and persistent in conversations
• “Lean in” and confidently ask why a client isn’t ordering
• Create urgency and bring energy to every call
• Operate independently after onboarding
  
  

We are specifically not looking for overly passive communicators - this role requires presence and conviction.