Sales Manager in Hospitality SaaS (f/m/d)
Interested?
About Us
At Customer Alliance, we are literally obsessed with feedback - and that reflects in the culture and the product we’re building. We’re a diverse team (comprising 19 nationalities!) who support and inspire each other every day. We pride ourselves on a positive and growth-oriented work environment where employees are encouraged to share ideas, develop their skills, and have plenty of fun along the way.
What We’re Looking For
We are looking for a Sales Manager with a record of successfully acquiring new customers. You will be responsible for developing and executing our sales strategy and go-to-market motion.
This role requires true relationship-building skills, business acumen as well as technical understanding. You must be able to work across numerous teams and departments, synchronous and asynchronous, including sales, marketing, revenue operations and product.
This is an amazing opportunity to make a significant impact from day one and accelerate our company well into the future.
Your Responsibilities
Expand the market and acquire accounts mainly within the hospitality industry
Understand our potential customer’s existing processes for guest experience and position our SaaS solution accordingly
Manage the entire sales process (pipeline generation to pipeline conversion)
Ensure that personal targets and other performance metrics are being achieved
Use modern sales tactics and an analytical method when approaching new customers
Track and regularly review lead and pipeline progression in our CRM system to ensure accurate forecasting
Represent Customer Alliance at relevant events and fairs
We Expect
Performance:
Proven track record of successfully managing the entire sales life cycle - from prospecting to closing
Consistent track record of overachievement of goals and quota
History of driving revenue and delivering complex projects successfully in a high-growth, rapidly evolving organization
Experience:
Prior sales or business development experience
A strong grounding in a B2B SaaS-based recurring revenue and growth business model; seasoned in understanding value drivers in a recurring revenue business
HotelTech / Hospitality industry experience is a strong plus
You come with your book of best practices
Communication & Relationship Building:
Clear communicator with an ability to inspire internal and external stakeholders
Ability to successfully and efficiently manage a wide variety of relationship
Fluency in English, additional languages are a plus
Delivers amazing results through cross-team collaboration
Creativity & Curiosity:
Outside the box thinking and energizing others with passion, quality, and commitment
Passion for technology, AI and business strategy
What We Offer
Work at one of the leading SaaS companies in Europe
Hybrid model with flexible working arrangements
Team offsite budget of €300 per person
Free gym membership
Additional vacation days every year (starting at 26 days, up to 34 days)
Great partnerships with various providers for employee discounts
Annual learning & development budget of €1,000 (after 6 months with the company)
Department
Sales
Locations
Berlin
Remote status
Hybrid
Employment type
Full-time
About CA Customer Alliance GmbH
Customer Alliance—Harness the power of feedback.
As tech leaders in the Voice of the Customer space, we’ve built a powerful platform empowering companies to generate, collect, follow up, and analyse customer feedback at every stage of the customer journey. Over the past 10 years, we’ve proudly helped small businesses expand their online presence and large enterprises to use local and regional insights to synchronise customer satisfaction processes across multiple locations. The result for both—major customer satisfaction growth. You can find more information about us
here
.