Sales Operations Specialist

Get to know us Ideals is a global B2B SaaS product company recognized as the most highly rated and customer-centric brand in the secure business collaboration market. Trusted by over 2,000,000 users from 300,000 companies globally, we help people run high-stakes processes and make important decisions with less stress, higher quality, and shorter hours. Ideals Virtual Data Room (VDR) : Secure document sharing and collaboration for due diligence, fundraising, corporate reporting, licensing, clinical trials, and other complex transactions. After 18 years in the market, we power more than 10% of global M&A activity, grow at 30%+ YoY, and are now scaling 5x globally to disrupt the VDR category and reach unicorn status by 2029. The role Ideals is among the Top-5% of all companies on RepVue , rated highly by Sales professionals. As we continue to expand our Sales team globally, we’re looking for a Commercial Sales Operations Specialist in Ukraine who will support our Commercial Sales teams in achieving ambitious revenue growth goals. You'll grow your expertise acting as a key link between our global Commercial Sales teams and company-wide stakeholders, from Sales & Marketing to C-level management. You'll enhance sales processes, expand the pipeline, and oversee data-driven insights. Your efforts will improve our sales efficiency and customer engagement by equipping teams with essential tools, reports, and analysis. What you will do Provide essential support for the Commercial Sales Team: addressing inquiries related to sales workflows and product information, and delivering insightful reports to help the Management Team make informed decisions Review, evaluate, and update current sales processes, implementing market best practices and transforming insights into actionable plans Collaborate with cross-functional teams to align sales processes with organizational goals Improve the clarity and accuracy of data in our CRM and maintain process documentation Conduct market research in new areas to support expansion into new regions Manage tools, licenses and the seamless transition to new instruments Execute automated outreach campaigns, using platforms like LinkedIn to identify high-potential leads and support the Commercial Sales team in connecting with them Support onboarding processes for new sales hires What you bring Advanced English Proficiency (C1 level), both spoken and written, for effective communication and influencing 2+ years of experience as a Sales Operations Specialist and demonstrated expertise in managing and optimizing sales processes Comprehensive understanding of the sales process, its key stages and goals Excellent analytical skills and systemic thinking to navigate database software, write reports, and search for patterns Experience in sourcing leads, conducting data searches, and analysis Proficiency in Google Spreadsheets/Excel and demonstrated competence in handling CRM High-level planning and organizational skills Commitment to self-development and continuous learning Nice to have Experience working in a B2B SaaS company Knowledge of outbound sales processes and lead generation Proficiency in Tableau and SQL Our assessment process Screening call with the Talent Acquisition Partner Test task 1 (2-4 hours) Competency-based interview with the Talent Acquisition Specialist (90 mins) Role play (30-45 mins) Test task presentation with Hiring Manager (5-hour task, 60-min presentation) What we offer We highly value our people, so we will empower you with all the resources and support to help you reach your full potential. For your best work Home workplace budget Co-working expense coverage Individual IT budget for extra equipment Top-tier tech and AI-powered tools For your growth Access to Ideals Academy with numerous courses Investment in external learning and development activities Guidance in Personal Development Plan creation Professional literature and subscriptions coverage Support of your passion as a speaker or writer Internal talent mobility opportunities For your well-being Medical Insurance and an additional wellness budget for your physical and mental health Funding for sports competitions Paid health-related time-off 20 business days of annual leave Extra perks Budget for local gatherings in global locations Generous internal referral program Our culture Commitment, Excellence, Collaboration, Trust and Care are core values to the Ideals team. For us, these are the principles that every Idealer lives and breathes. We are on the lookout for like-minded individuals who share our values. By doing so, we are able to create a team where talents feel at ease and are able to work to the best of their abilities. Discover more Ideals is an equal opportunity employer Ideals is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people from all walks of life. We don’t discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, or citizenship.