Sales Support Team Leader

The Role:
Brook Green Supply (BGS) is an independent B2B energy supplier providing energy supply and Net-Zero solutions to industrial and commercial consumers.

Reporting to the Sales Operations Manager within the TPI Sales department, the Sales Support Team Leader will coordinate day-to-day Sales Support activity, guide Sales Support Coordinators and help ensure accurate, timely operational delivery.

This role offers an opportunity to take a first step into people leadership or broaden existing commercial and operational experience. You will help colleagues develop their skills, maintain service standards and support the smooth progress of sales opportunities from tender to live supply, while developing your own coaching and decision-making capability.

Essential Functions of the Job:

• Guide and support Sales Support Coordinators in their daily work, reinforcing service standards, accountability and team engagement.
• Coordinate task allocation and workload priorities to meet agreed service levels, with guidance from the Sales Support Manager.
• Assist the Sales Support Manager with recruitment, onboarding and training of new team members.
• Oversee accurate processing of sales opportunities from tender submission through contract acceptance, onboarding and live supply.
• Act as a day-to-day operational contact across Sales, Commercial, Credit and Operations to resolve issues and support efficient deal execution.
• Maintain accurate customer relationship management (CRM) records to support reporting, audit requirements and performance tracking.
• Monitor team performance indicators and operational trends, escalating service risks and identifying opportunities to improve delivery.
• Help deliver internal training, guidance materials and process changes to strengthen team capability.
• Identify opportunities to improve systems and technology, support testing and encourage effective adoption of new tools.

Skills & Experience Required:

• Experience in sales support, customer service, operations or administration, ideally in a commercial environment.
• An interest in developing people leadership skills, with the ability to guide colleagues, offer constructive feedback and support learning.
• Strong communication skills and confidence building effective relationships across different teams.
• Good organisation and attention to detail, with the ability to manage competing priorities and meet deadlines.
• A proactive, practical approach to problem-solving and identifying process improvements.
• Confidence using CRM, pricing or comparable operational systems.
• Consistent delivery of accurate, high-quality work in a busy administrative or customer-facing environment.
• Ability to respond positively to changing business needs and support others through change.
• Knowledge of the UK energy market, pricing operations or credit processes is advantageous but not essential.

Brook Green Supply is committed to ensuring equal opportunities, fairness of treatment, dignity and respect, and the elimination of all forms of discrimination in the workplace for all employees/contractors and job applicants. We will never ask if you have a disability at any point in the recruitment process. However, if you require any specific accommodations during the interview process, please let us know and we will do our best to support you.