Scrum Master

We’re AD/01, the tech studio that builds the future of food retail. Whether it’s in-store aisles, online baskets, or behind-the-scenes operations, we innovate the daily food experiences for farmers and families, grandmas and greengrocers, and pickers and packers alike.

We’re part of the Ahold Delhaize network, one of the world’s largest global food retail groups and a leader in both supermarkets and e-commerce. With 19 strong local brands in Europe, the United States, and Indonesia, we create a meaningful difference for our customers, our people, and the world around us. And we’re looking for the freshest minds excited to create the recipe for change.

Your new role and environment.

Join the Customer & Digital Platform and help cross-functional teams deliver high-quality digital products across a complex, multi-country European grocery ecosystem.

As a Scrum Master, you independently enable one or two teams to maintain a healthy delivery flow, surface and resolve impediments, manage dependencies and continuously improve. You facilitate the Scrum and PI cadence, use delivery evidence to create learning conversations and coach teams toward greater ownership and self-organization. Delivery data is used as a source of learning, never as a performance target or a mechanism for comparing teams.

eCommerce & Loyalty Context

The Scrum Master will support teams within the eCommerce or Loyalty clusters, operating in an environment with significant cross-team and cross-platform dependencies.

The Scrum Master is not expected to be a developer or technical decision maker. However, they should be comfortable operating in a technically complex environment, understand dependencies sufficiently to identify delivery impacts, and bring the right people together.

Key responsibilities of your role.

Delivery Flow & Predictability

• Own and continuously improve the team delivery cadence and facilitate effective Sprint Planning, Daily Scrums, Refinements, Sprint Reviews and Retrospectives.
• Help teams create realistic Sprint and PI commitments based on capacity, dependencies, and historical evidence.
• Help teams deliver a usable, Done increment every Sprint, guided by a shared Definition of Done.
• Monitor delivery progress and make risks to Sprint, release and PI objectives visible early.
• Uses evidence such as cycle time, lead time, work in progress, quality trends and sprint goal achievements to support learning and improvement opportunities. Metrics are diagnostic signals, not performance targets.
• Promotes sustainable delivery rather than maximizing utilization or mechanically completing ceremonies.

Impediment, Risk & Dependency Management

• Ensures blockers and impediments are surfaced early and have clear owners and follow-up.
• Removes impediments within the team in sphere of influence and escalate systemic or cross-team issues when necessary.
• Identifies and tracks dependencies that may affect Sprint, PI, or release commitments.
• Represents the team in cross-team coordination and Scrum of Scrums, bringing forward blockers, dependencies, risks, integration issues and objectives at risk.
• Collaborates with Product Managers on impediments involving stakeholders, suppliers/vendors, or product decisions.
• Brings the appropriate Business Analyst, Product Manager, Solution Architect, QA Lead or specialist into discussions when additional context is required.

PI & Sprint Planning

• Facilitates preparation for quarterly PI Planning and ensures the team enters planning with sufficient clarity on capacity, dependencies and delivery risks.
• Partners with the Product Manager and Business Analyst to ensure planned work is understood and realistically deliverable.
• Facilitates estimation and planning without taking ownership of product prioritization or requirements.
• Maintains visibility of planned team capacity, including known absences that may affect delivery commitments.
• Encourages the team to value planning over sticking rigidly to a plan and to adapt as learning emerges.
• Keeps agreed planning information and delivery status visible and current in Jira.

Team Health & Continuous Improvement

• Creates an environment where team members can openly raise concerns, challenge ways of working, and propose improvements.
• Facilitates meaningful retrospectives that result in experiments and concrete improvement actions.
• Ensures improvement actions are followed through rather than repeatedly discussed.
• Helps the team build a shared identity and working agreements
• Identifies recurring friction or systemic issues and helps address root causes.

Jira, Transparency & Delivery Insights

• Ensures delivery work is transparent and accurately represented in Jira.
• Supports consistent use of agreed platform workflows, statuses, hierarchy, and planning practices.
• Uses Jira reporting and dashboards to understand flow, progress, blockers, and delivery trends.
• Ensures delivery risks and deviations are visible early enough for corrective action.
• Partners with the Business Analyst on backlog health while maintaining clear ownership boundaries.

Cross-Team & Platform Collaboration

• Collaborates closely with Scrum Masters and Delivery Managers across the Customer & Digital Platform and other European Business Tech Platforms.
• Participates actively in Scrum of Scrums and other cross-team coordination where dependencies, risks or delivery issues need platform-level visibility.
• Coordinates with dependent teams to ensure actions have clear ownership and follow-up.
• Helps stakeholders and leaders understand which interactions with teams enable effectiveness and which create friction or dependency.
• Shares practices and lessons learned and contribute actively to the Scrum Master community.

What’s in it for you?

We ask a lot. (We’re looking for the best, after all). But we offer a lot, too.

So, what do we have in store for you? We offer flexible hours and a hybrid working model, allowing you to work both from home and at the office. We provide competitive benefits to support health, well-being and your professional growth. This includes: a significant budget on benefit platform and a yearly bonus. At AD01 we welcome everyone, just the way you are, and encourage individual growth with valuable opportunities and a worldwide across-brand network.

Requirements.

We think you’ll be best geared for success if you can meet the following requirements:

• 5+ years of experience as a Scrum Master or in an equivalent Agile delivery role.
• Strong practical knowledge of Scrum, empiricism, and Agile delivery principles.
• Demonstrated experience independently facilitating all Scrum events.
• Experience helping a team improve delivery flow, ownership, and self-organization.
• Ability to identify and escalate cross-team dependencies, delivery risks, and systemic impediments.
• Strong facilitation, communication, and stakeholder-management skills.
• Ability to support constructive conflict resolution and create accountability through transparency.
• Analytical mindset and practical experience using delivery evidence for learning and improvement.
• Hands-on experience with Jira boards, workflows, reporting, and dashboards.
• Experience working across Product, Engineering, Design, Business and QA in a cross-functional environment.
• PSM I, CSM or equivalent certification.

Nice to Have

• PSM II is advantageous but not required.
• Experience with eCommerce, loyalty, digital platforms or high-scale consumer products.
• Experience supporting quarterly or PI-based planning in a scaled environment.
• Experience working with distributed or international teams.
• Experience contributing to an Agile or Scrum Community of Practice.
• Familiarity with modern web, mobile, content management or commerce technology landscapes.

It goes without saying that so-called ‘soft skills’ are just as important as their ‘hard’ cousins. We highly value:

• Experience working within a matrix-style structure with international teams
• Provide hands-on, expert level technical assistance to developers
• Be flexible, reliable and have a true hands-on mentality
• Strong organizational skills
• Team player; involves others, shares knowledge and seeks opportunities for cross functional working and collaboration
• Creative; identifies solutions and selects the best combination of practices by taking an innovative approach to problem solving
• Builds trust with colleagues, clients & vendors
• Must be results oriented; demonstrates a “can-do” attitude – adaptability, flexibility and resourcefulness
• Adaptable to situations and different/multicultural environments
• Excellent command of the English language both written & spoken

Apply now

If you’re excited to help us grow, then please apply now. If you feel like you might not tick all the boxes but have the skills and personality we’re looking for, then please also apply now!

Got questions? Don’t be shy. Ramona Stan, at ramonageorgiana.stan@ad01.com, has answers.

For us, diversity means being inclusive of thoughts and skills, generational differences, LGBTQ+, gender, race and ethnicity, disabilities, nationalities and more. We accept everyone for who they are.