SDWAN Implementation Architect

The Opportunity

As our SD-WAN Implementation Architect, is a developing technical lead for customer deployments of managed network services, accountable for the solution design and configuring the SD WAN platforms for the customer.

With support from the Implementation team, they will take the high-level product offering and design compiled during the presales process, gather detailed requirements from the customer, create a low-level design and manage major aspects of the customer’s solution implementation, including the configuration of their network, security policies and firewalls.

Partnering with Sales, Pre-Sales, Engineering, Provisioning, Operations, and Service Delivery teams, you'll ensure customers experience a seamless onboarding journey from solution design through to successful service activation.

This role can be based in either our North Sydney, Perth or Melbourne office locations.

What You'll Be Doing

• Work directly with customers to gather detailed technical requirements and develop low-level design (LLD) documentation.
• Lead technical workshops and design discussions covering solution architecture, migration strategies, operational requirements, and third-party integrations.
• Manage the end-to-end implementation of customer solutions, ensuring delivery aligns with agreed project plans and customer expectations.
• Configure and deploy SD-WAN, routing, switching, security, and firewall solutions.
• Create and maintain deployment standards, configuration templates, and implementation documentation.
• Provide technical leadership and support to Implementation Engineers and broader delivery teams.
• Take ownership of technical deployment issues and escalations, working collaboratively across Engineering, Operations, Product, Logistics, and Support teams.
• Act as the subject matter expert (SME) for vendor platforms including Fortinet SD-WAN and Cisco Meraki.
• Develop repeatable delivery methodologies, playbooks, and best-practice frameworks to support scalable customer deployments.
• Capture lessons learned from customer implementations and drive continuous improvement across delivery and operational processes.
• Maintain current industry and vendor certifications while continually developing technical expertise.

What You'll Bring

• Experience in a lead delivery engineer / solution architect role in a carrier or managed service provider environment.
• Experience and formal certification in vendor platforms, including Fortinet and Cisco. It will be advantageous to hold advanced Fortinet certifications to NSE7 level.
• Experience in SD-WAN solution and network design, with experience in creating detailed configurations whilst also having operated at the ‘solution’ level and have worked with customers on the deployment strategy.
• Experience in detailed technical requirements gathering and documentation.
• Clear communicator and able to write clear documentation and lead technical meetings with senior customer contacts.
• Experience with network automation scripting technologies such as Python, Perl, Shell, Puppet, Chef or Ansible and API-driven solutions.
• Australian Citizen is preferred or Permanent Residents & NV1 is desirable

What We Offer

Working at Vocus will give you rewarding experiences and the opportunity to do extraordinary work. You will enjoy:

• Diverse and dynamic teams with a supportive and inclusive culture.
• Supportive career development plans with comprehensive ongoing training, support, and development opportunities.
• Flexible hours and a hybrid working environment
• Generous discounts on power, gas, mobile and internet; plus, discounts to over 400 retailers.
• Competitive leave options, including anniversary leave, purchased leave, parental leave, volunteering leave, study leave, and 5 extra days of Vocus leave each year, plus more.
• Study assistance programs to excel your personal growth, learning and development.
• Health and wellness offerings, including access to our wellbeing initiatives that can help you from a financial, psychological, and physical perspective.

Working at Vocus is never just a job – it’s personal. We’re crazy about our customers and believe our people are the difference. Our wonderfully diverse team and a vibrant culture define us. We care about the impact we have on our people, our customers, and our communities and are committed to operating as a responsible, ethical business.

We pride ourselves on setting audacious and ambitious goals and believe that we can play our part in changing the Australian telecommunications landscape and make a fundamental difference to people’s lives.

With us, you’ll have the opportunity to lead and inspire teams, work on projects that are shaping the future of telecommunications and become part of a culture that thrives on creativity, encourages new ideas, and provides a collaborative and inclusive environment.

About Us

As Australia’s specialist fibre and network solutions provider, we own and operate 25,000km of secure, high-capacity fibre connecting people, businesses, governments, and communities across Australia to the world. Through our well-known retail brands, we deliver simple and affordable broadband, mobile, voice and energy services with the purpose of Building Critical Connections. Enabling Better Possibilities.

Ready to take the next step?

If you like the sound of this role and think you’d do a great job, but are worried you don’t tick every box, we encourage you to back yourself – we know that diverse groups are less-likely to apply for roles they’re not 100% qualified for, but just as likely to succeed at them!

We are a proud equal opportunity employer committed to providing a safe, diverse, and inclusive working environment where all our team members feel like they belong. We know diversity makes us stronger and we encourage applications irrespective of background, age, origin, gender, sexual orientation, identity, or ability.

If you feel comfortable, please let us know if you have any accessibility requirements upon application, so we can make any adjustments required to support you throughout our recruitment process.