Senior Analyst - Server Support

The successful candidate will be responsible for ensuring that Next’s Stores estate is fully patched with both Microsoft and 3rd party vendor updates and all vulnerabilities are remediated to maintain the security posture of next.

These take place in the servers’ planned maintenance window and all failures have to be troubleshooted and rescheduled. We need to ensure our device coverage is 100% so constant monitoring of our estate and comparing our coverage with other systems is essential.

Responsibilities will also include:

Managing and maintaining the Stores SCCM estate to ensure all Stores’ Distribution points are in a healthy state and content is up to date, SCCM software upgrades and proactively looking at ways to automate and improve the environment. Along with supporting areas with build issues at Stores.

Staging and deployment Store estate-wide of our in-house developed retail software via powershell.

Job title:

Senior Analyst - Server Support

Job Description:

Responsibilities:

• Patch the Servers/Workstations with both Microsoft and third party updates and remediate Vulnerabilities.

• Implement streamlined processes to achieve 100% compliance and heavily promote and implement automated efficiencies.

• Monitor all troubleshooting and problem resolution on all aspects of SCCM and ensure that this is completed within SLA.

• Ensuring that complex and dynamic collections, advertisements, queries, reports are required and meet business objectives.

• All issues raised with SCCM client health are resolved in a timely manner.

• Monitoring of deployments in SCCM are on schedule and will be completed on time such as:

  • Creating and deploying applications.

  • Monitoring updates.

  • Reporting and remediation of the success or failure of Application.

  • Resolving all issues with deployments.

• SCCM Proactive monitoring ensuring all Store Distribution Point content is up to date and troubleshooting to fix any issues such as:

  • Creating/Rebuilding DP'S.

  • Troubleshoot client issues.

  • Application updates, upgrades and distribution.

  • Regular patching OS Wims for all task sequences.

  • Improving build efficiency.

  • Supporting Operations and Engineering Teams when build issues arise.

• Rapid remediation of any issues raised by Security Teams.

• Application and update deployment on Store Servers and POS devices through Deployment Scheduler/Manager.

• Deploy, Monitor and remediate apk’s on Hand held devices.

• Patching of Stores Android estate.

• Management of Compliance Settings.

• Manage clients using Group Policy.

• Experience managing and troubleshooting both Server and Client OS.

• Manage and report on hardware and software inventory.

• Create, modify, and produce custom reporting/dashboards as needed.

• Experience with Active Directory.

• Microsoft Failover Clustering.

• Able to create and develop and troubleshoot Powershell scripts.

• Create/maintain detailed technical and procedural documentation.

• Staging and deployment of in-house developed retail software via powershell.

• A team player who is hardworking and self-motivated and has the ability to mentor juniors.

• Strong interpersonal and communication skills.

• Can work to strict deadlines, remain positive and calm under pressure.

• Experience working with change, request, problem and incident management.

• Provide line Management with clear and concise updates to significant issues, ensuring they are escalated when necessary.

Desirable:

• Understanding and experience of working for a Retail company specifically for IT Server Support.

• Proven practical expertise on Firmware & Driver Upgrades.

• Log analysis through Agent Ransack

• Android deployment or management experience.

• Proven practical expertise on Certificate Management.

• Understanding and experience of working with PDQ Deploy tool.

Essential:

• Proven track record in a Technical environment.

• Industry recognised qualifications such as MCP, MCSE, SCCM are advantageous.

• Technical Skills :

• Proven practical expertise with common server technologies such as Windows Servers & Active Directory, DNS, DHCP.

• Proven practical expertise on all aspects of SCCM including but not limited to Patching, OSD, Application packaging.

• Experience in Application deployment through Deployment Manager.

• Experience of deploying APKs through SureMDM Mobile Device Management.

• Previous Windows Server/Infrastructure experience in an operational environment.

• Proven practical expertise with Scripting – Powershell.

• Proven practical expertise on SQL Reporting Queries.

• Vulnerability Management - Qualys Preferrable.

Location:

Pune

,

India

Time Type:

Full time

Contract Type:

Permanent

Capita is an AI-enabled business services partner. We work with organisations across the public and private sectors, helping them deliver better, more efficient services. Every day, millions of people rely on services we support across central and local government and regulated industries.

We combine technology, data and AI with the expertise and judgement of our people to help clients solve complex challenges and deliver better outcomes for the people and communities they serve.