Senior Billing Accuracy Assurance Specialist

Job Title: Senior Billing Accuracy Assurance Specialist

Location: United Arab Emirates (Remote)

Employment Type: Full-Time

Work Arrangement: 100% Remote — Work From Home

Level: Senior

About the Role

We are seeking an experienced Senior Billing Accuracy Assurance Specialist to oversee billing quality, strengthen invoice validation processes, and ensure that customer charges accurately reflect contractual terms, approved pricing, and services delivered. The role focuses on billing reviews, financial reconciliations, discrepancy investigations, control assessments, and process improvement. Working remotely from the UAE, you will collaborate with finance, billing operations, commercial, customer service, and technology teams to reduce billing errors, prevent revenue leakage, and improve the accuracy and reliability of billing operations.

Key Responsibilities

• Develop and maintain billing accuracy assurance procedures, review standards, and quality control frameworks.
• Review invoices, billing statements, customer accounts, and transaction records for accuracy and completeness.
• Validate billed amounts against approved contracts, pricing schedules, rate cards, purchase orders, and service agreements.
• Identify incorrect charges, duplicate invoices, missed billing items, unauthorized discounts, and calculation errors.
• Conduct periodic sample-based and risk-based billing accuracy reviews.
• Reconcile billing system outputs with financial records, operational data, and general ledger entries.
• Investigate discrepancies between contracted services, actual service delivery, and customer invoices.
• Assess the accuracy of taxes, fees, surcharges, adjustments, credits, and other billing components.
• Review customer account changes, billing amendments, refunds, and credit notes for proper authorization and documentation.
• Evaluate billing system configurations, automated calculations, interfaces, and data transfers for potential errors.
• Analyze billing error trends and identify recurring issues, control weaknesses, and root causes.
• Quantify the financial impact of billing inaccuracies, including potential revenue losses and customer overcharges.
• Coordinate with relevant teams to investigate and resolve identified billing discrepancies.
• Recommend corrective actions and preventive controls to improve billing accuracy and consistency.
• Monitor remediation activities and assess whether implemented improvements reduce recurring errors.
• Develop billing quality metrics, accuracy dashboards, and management reports.
• Establish standardized invoice review checklists, reconciliation templates, and documentation requirements.
• Support customer billing dispute investigations by reviewing relevant transactions and supporting evidence.
• Participate in system enhancement initiatives, user acceptance testing, and billing process improvement projects.
• Maintain clear audit trails of review activities, findings, corrective actions, and assurance outcomes.
• Present significant findings and improvement recommendations to finance and operational management.
• Handle sensitive customer and financial information in accordance with applicable confidentiality and data protection requirements.

Qualifications and Experience

• Bachelor's degree in Accounting, Finance, Business Administration, Economics, or a related discipline.
• Professional qualifications such as ACCA, CPA, CIMA, or equivalent are advantageous.
• Significant experience in billing assurance, invoice auditing, revenue assurance, financial operations, or billing quality control.
• Strong understanding of invoicing processes, billing cycles, customer account management, and financial reconciliations.
• Demonstrated experience reviewing invoices, pricing calculations, contractual charges, and billing adjustments.
• Knowledge of revenue recognition principles and relevant accounting practices.
• Experience identifying billing discrepancies, duplicate charges, underbilling, overbilling, and revenue leakage.
• Familiarity with ERP, CRM, billing, invoicing, and financial management systems.
• Advanced proficiency in Microsoft Excel and financial data analysis.
• Experience using SQL, Power BI, Tableau, or similar analytical tools is an advantage.
• Ability to interpret commercial agreements, pricing schedules, service records, and billing documentation.
• Strong analytical, investigative, and problem-solving skills.
• Excellent attention to detail and commitment to accuracy.
• Ability to develop structured quality assurance procedures and control recommendations.
• Strong written and verbal communication skills.
• Experience preparing billing accuracy reports, reconciliation summaries, and management presentations.
• Ability to coordinate with multiple departments and manage competing priorities.
• High standards of integrity, confidentiality, and professional judgment.
• Ability to work independently and effectively in a fully remote environment.

What We Offer

• A fully remote, work-from-home position based in the UAE.
• Competitive compensation aligned with experience and qualifications.
• Opportunities to improve billing accuracy, financial controls, and customer account processes.
• Collaboration with finance, billing, commercial, and technology professionals.
• Professional development in revenue assurance, financial operations, and quality management.

How to Apply

Interested candidates should submit an updated CV highlighting their experience in billing accuracy assurance, invoice validation, financial reconciliation, and billing process improvement.

Application Subject: Application – Senior Billing Accuracy Assurance Specialist (UAE Remote)

• Candidates should confirm applicable employment arrangements, UAE residency requirements, and work authorization before accepting an offer. Any statutory audit opinions, formal regulatory submissions, or other regulated professional activities must be performed by appropriately licensed and authorized personnel.