Senior Change Manager

We are actively looking for a Senior ITIL Change Manager to lead Change Governance across strategic and mission critical customer environments.

This is a contract/freelance role for 12 months intially with good potential of long term extensions.

This is a hybrid role with 2 days per week onsite in the Brussels office.

As a Senior ITIL Change Manager, you act as the process owner, design and governance authority for Change Enablement within Strategic & Mission Critical Services. You balance operational stability with business agility by ensuring that all changes are assessed, risk-qualified, approved, scheduled, communicated, implemented and reviewed according to ITIL v3 best practices. You are a trusted advisor to customers, service delivery teams and executive stakeholders, ensuring that change activity contributes to positive business outcomes, service resilience and contractual compliance.

The ideal candidate will be highly experienced and have a strong background in IT services and a deep understanding of Strategic and Mission critical operations.

Your role & responsibilities:

Own the Change Enablement practice, governance framework, standards and process maturity roadmap.

• Chair iCAB, CAB and eCAB forums and provide final governance recommendations for high-risk and business-critical changes.
• Drive risk-based decision making by validating impact assessments, implementation plans, testing evidence and rollback strategies.
• Maintain the Forward Schedule of Changes (FSC) and oversee cross-customer change collision management.
• Provide executive visibility on change risks, service impacts and governance exceptions.
• Define and monitor KPI and SLA performance targets for Change Management.
• Lead Post Implementation Reviews (PIR) and ensure lessons learned are translated into measurable service improvements.
• Partner with Incident, Problem, Release, Service Delivery, Project Delivery and Customer Success teams to reduce change-related disruptions.
• Support customer governance boards, audits, compliance reviews and contractual reporting obligations.
• Coach operational teams and promote a culture of ownership, quality and continual improvement.
• Drive Continual Service Improvement initiatives and increase process maturity across the organization.
• Incident manager on duty outside business hours on a rotating basis

Qualifications:

• Certifications: ITIL V3 / V4
• Languages: Fluent in English, Dutch and French
• Experience: min. 3 years of experience in IT process management
• ITIL Process knowledge
• Service Strategy

Skills:

• Integrity, ethics and values come naturally to you.
• Strong leadership, communication, and interpersonal skills.
• Proven ability to manage large-scale IT processes and work effectively with diverse teams and stakeholders.
• Problem-solving mindset, always with an eye on the result
• Effective in navigating complex stakeholder positions and discussions
• Financial knowledge to manage and understand managed services processes
• Positive and constructive, even in difficult circumstances.
• Strong in cooperation, you can mediate and create a real group spirit.
• Stress resistant, sociable and can easily persuade people to reach consensus.