Senior Client Relationship Manager

At Cotality, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.

Cotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At Cotality, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.

Job Description:

In this role, you will serve as a Senior Client Relationship Manager, acting as an autonomous, commercially minded partner and primary relationship lead across key client accounts. You will champion high-touch client engagement, manage expectations, and serve as the vital conduit between clients and internal teams while actively identifying commercial growth and roadmap alignment opportunities.

You will operate with resilience and curiosity, hitting the ground running to untangle complex operational enquiries and master platforms such as ValEx, Property Hub, RP Data, and custom data solutions. Leveraging AI-powered discovery and workflow automation, you will optimise internal communications, translate client needs into actionable insights, and collaborate closely with Sales, Product, and Project Management to drive long-term business impact.

What You’ll Be Doing:

• Delivering Exceptional Client Engagement: Manage a dedicated portfolio of key accounts through proactive relationship management and responsive support, managing expectations and ensuring client outcomes are achieved through strong cross-business collaboration.
• Driving Strategic Account Growth: Act as a commercially minded partner to nurture client roadmaps, identify revenue expansion and value-add opportunities, and share trusted insights across Cotality's product suite.
• Resolving Complex Enquiries & Escalations: Serve as the resilient primary contact to triage, investigate, track, and champion challenging operational and technical issues through to full resolution.
• Mastering the Product Ecosystem: Build deep subject matter expertise across core platforms and workflows—including ValEx, Property Hub, RP Data, and custom data solutions—acting as a trusted specialist for clients and internal teams alike.
• Coordinating Cross-Functional Collaboration: Partner closely with Sales, Product, and Project Management to manage internal conversations, streamline communications, and guarantee that client commitments are delivered smoothly.
• Leveraging Modern Tech & AI Fluency: Navigate everyday systems (Salesforce, Zendesk, JIRA, Confluence) while utilising AI tools to streamline investigation, automate workflows, and enhance client communications and presentations.

Job Qualifications:

What You’ll Bring

Essential:

• Client Relationship & Commercial Acumen: 3–5+ years of proven account management or relationship management experience, with a track record of driving client retention, uncovering revenue opportunities, and building long-term, supportive partnerships.
• Resilience & Autonomy: High resilience, emotional intelligence, and stability; a proactive operator who can hit the ground running independently, navigate ambiguity, and stay composed under shifting client priorities.
• Curiosity & Technical Problem-Solving: A naturally curious mindset with a background in troubleshooting technical issues, investigating complex enquiries, and navigating ticketing systems or CRMs (e.g., Salesforce, Zendesk, JIRA).
• Cross-Functional Communication: Exceptional written, in-person, and presentation skills, with a proven ability to bridge the gap between technical teams, internal sales, and executive client stakeholders.
• Process Improvement & AI Fluency: A continuous-improvement mindset, with comfort leveraging automation and AI tools for rapid enquiry discovery, workflow optimisation, and communication.

Preferred:

• Industry Experience: Exposure to Real Estate, Banking, Finance, Valuation, or PropTech sectors is advantageous, though strong relationship builders with proven resilience from other industries are warmly welcomed.
• Technical Solutions & Integrations: Prior exposure to data platforms, workflow tools, or assisting with the end-to-end delivery of technical solutions and product integrations.
  
  

• In addition to modern offices across Australia and New Zealand, our hybrid working model provides you with the opportunity for flexible working conditions that work best for you and the business;
• 10 half days of Wellbeing leave each year to help you recharge and access to our Employee Assistance Program;
• $600 AUD annual wellbeing allowance for gym memberships, wellness apps, ergonomic gear and more;
• Generous Parental leave offering, $750 AUD in Baby Bucks and our peer recognition turned into rewards program - Bravo!
• Free subscription to the Calm app as well as other mindfulness tools, online health and nutrition courses;
• Complimentary access to Australia’s most comprehensive property research platforms including RP Data and exclusive employee-only market updates and access to the industry’s best property experts;
• Two community and volunteer leave days each year to support meaningful causes and our charity partners.

Cotality's Diversity Commitment:

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Research suggests some candidates may hesitate to apply unless they meet every listed requirement. If you’re excited about this role but your past experience doesn’t align perfectly, we still encourage you to apply!

We welcome applications from people of all backgrounds and particularly encourage women and underrepresented groups to apply.

Cotality is fully committed to employing a diverse workforce and creating an inclusive work environment that embraces everyone’s unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. ​ We are better together when we support and recognize our differences.

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Equal Opportunity Employer Statement:​

Cotality is proud to be an Equal Opportunity Employer, committed to fostering a diverse, inclusive, and respectful workplace across Australia and New Zealand. We recruit, hire, train, and promote individuals based on merit, qualifications, and business needs, without regard to race, ethnicity, colour, national origin, citizenship, religion, sex, sexual orientation, gender identity, age, marital or family status, disability, or any other characteristic protected by applicable laws. We are committed to providing equal employment opportunities and maintaining a drug-free workplace free from discrimination, harassment, and bullying. ​

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Please apply on our website for consideration.​

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By providing your telephone number, you agree to receive automated (SMS) text messages at that number from Cotality regarding all matters related to your application and, if you are hired, your employment and company business. Message & data rates may apply. You can opt out at any time by responding STOP or UNSUBSCRIBING and will automatically be opted out company-wide.