Senior Design Operations Manager

This is a remote position.

We build full-fledged innovative solutions with a focus on process automation, user experience enhancement, and advanced data analytics. With our extensive industry expertise, we help achieve operational excellence, future-proof your IT investments, and ensure a competitive edge in the ever-evolving finance industry.

We are looking for a Senior Design Operations Manager to establish and maintain the design systems, standards, governance, tooling, and quality processes supporting large-scale digital banking engagements. The role ensures consistency, accessibility, documentation, and efficient collaboration between design and engineering teams.

» Assess and enhance enterprise design systems, identifying gaps, improvements, and consolidation opportunities.

» Own the design-system roadmap, versioning, contribution process, and controlled adoption.

» Manage design tokens, libraries, components, and their relationship with digital banking platforms such as Backbase.

» Maintain custom-component registers and governance documentation.

» Define and govern WCAG 2.2 AA accessibility standards and acceptance criteria.

» Conduct accessibility reviews and track findings through resolution.

» Establish documentation standards for journeys, components, design decisions, and developer handover.

» Own design handover standards covering responsive behaviour, accessibility, Arabic RTL, content, motion, and usability requirements.

» Run design QA to validate implemented journeys against approved designs and specifications.

» Define quality gates, triage issues, and ensure high-severity findings are resolved and retested.

» Manage design tooling, workspace structure, permissions, libraries, naming conventions, and licences.

» Maintain bilingual design structures supporting Arabic RTL and English LTR.

» Track design operations metrics such as reuse, rework, throughput, and cycle time.

» Support onboarding, team workflow, capacity planning, and knowledge transfer.

» Ensure design assets and repositories follow client security requirements.

» Support transition of design systems, tools, and knowledge to client teams.

Requirements

» 6–10 years of relevant experience, including 3+ years in design operations or design systems roles.

» Proven experience managing design systems and standards across large design teams.

» Advanced Figma administration, including workspace, libraries, permissions, branching, and plugins.

» Strong knowledge of design tokens and component-library management.

» Experience with design-system governance, versioning, and controlled releases.

» Strong working knowledge of WCAG 2.2 AA and accessibility auditing.

» Experience performing design QA against build specifications and managing issue resolution.

» Strong documentation, knowledge-management, and process-management skills.

» Excellent communication and facilitation skills in English.

» Experience with Backbase or other digital banking platforms is an advantage.

» Arabic/RTL and bilingual design experience is an advantage.

» Banking, fintech, or other regulated-industry experience is a plus.

» Experience with design automation, Figma plugins, research operations, or accessibility certifications is an advantage.

» Degree or diploma in Design, Information Management, or a related field, or equivalent practical experience.