Senior HR Coordinator

At PGE, our work involves dreaming about, planning for, and realizing a smarter, cleaner, more enduring Oregon neighborhood. Its core to our DNA and we haven’t stopped since we started in 1888. We energize lives, strengthen communities and drive advancements in energy that promote social, economic and environmental progress. We’re always on the lookout for people passionate about leading and being a part of teams that are advancing innovative clean energy solutions that are also affordable and accessible to all.

Senior HR Coordinator

Build your HR career where no two days look the same. As a Senior HR Coordinator, you’ll be at the center of the employee experience, helping employees navigate HR questions, processes and systems while building broad, hands-on HR expertise. If you’re energized by solving problems, balancing competing priorities, delivering great customer service and learning something new every day, this is an opportunity to grow your HR career while making an immediate impact.

Job Function

HR Services provides a centralized resource for first-tier HR support for internal and external contacts.

Key Responsibilities

Processing Transactions

• Processes employee transactions such as promotions, reorganizations and pay changes.
• Provides guidance and direction on processes and procedures.
• Researches and resolves non-routine issues.

Process Documentation and Improvements

• Documents processes and recommends process improvements.
• Collaborates with others to implement process changes.
• Identifies opportunities to improve the employee experience, service delivery and team efficiency.

Customer Service

• Responds to questions from management, HR business partners and employees regarding plans, policies and processes.
• Researches and resolves complex questions.
• Provides timely, accurate and professional support across phone, email, case management and other service channels.
• Uses available systems, resources and sound judgment to address questions and determine appropriate next steps.

Work Management and Team Support

• Manages multiple priorities in a fast-paced, service-focused environment.
• Supports employee transactions, shared email boxes, phone coverage and case management responsibilities.
• Adapts to changing assignments and workload priorities while meeting deadlines and accuracy standards.
• Collaborates with team members and contributes to projects, system testing and process improvement initiatives as assigned.

Education and Experience

• High school diploma or equivalent.
• Typically, two or more years of experience in a related field.
• SHRM certification preferred.

Preferred Competencies

Functional Competencies

• Working knowledge of employment laws related to the area of discipline.
• Working knowledge of company policies, procedures, collective bargaining agreements and benefit plans.
• Working skills in systems and programs used in the functional area, including data retrieval.

General Competencies

• Intermediate customer-focus skills.
• Working analytical-thinking skills.
• Intermediate problem-solving skills.
• Intermediate oral and written communication skills.
• Intermediate interpersonal skills.
• Working decision-making skills.
• Working organization and prioritization skills.
• Working knowledge of business-process interrelationships.
• Basic business acumen.
• Ability to manage competing priorities and move effectively between different types of work.
• Ability to learn and apply new systems, processes, policies and HR concepts.
• Ability to work independently with a limited degree of supervision.
• Ability to contribute positively within a collaborative team environment.

Physical and Cognitive Demands

Cognitive Level: Intermediate Consistent use of relevant principles to solve practical problems and address a variety of concrete variables in situations where only limited standardization exists.

• Ability to adhere to established response times, deadlines and time-sensitive tasks.
• Ability to follow accuracy standards.
• Ability to follow through on decision-making tasks.
• Ability to interact effectively and collaboratively within a team environment.
• Ability to communicate and solve problems when under stress.
• Ability to respond and adapt to frequent change.
• Ability to accept constructive feedback and demonstrate self-awareness.
• Ability to discern feedback and acknowledge ownership of areas for improvement.
• Ability to apply lessons learned to new but similar work situations or tasks.
• Ability to successfully collaborate with peers, managers and others throughout the organization.
• Demonstrates sound memory.
• Ability to process new information and apply it consistently to work tasks.

Schedule and Attendance

• Ability to work a variable schedule as business needs require.
• Ability to consistently meet attendance standards for regular, reliable, predictable, full-time attendance.
• This position requires onsite work three days per week, including Thursdays.

Environment

Office – Hybrid; 3 days in office / 2 days from home.

Actual total compensation, including a performance based incentive bonus, is commensurate with experience, skills, qualifications, education, training, and internal equity.

PGE believes in rewarding dedicated performance. We provide a total rewards package that is designed to reward your contributions to the company, and, at the same time, support your well-being and professional development, both now and into the future. To find out more, click here.

Join us today and power your potential!

Assisting with storms or other Company emergencies is a part of all positions at Portland General Electric.

PGE is an equal opportunity employer and is committed to fostering a workplace where employees feel connected, valued, and empowered to thrive. PGE will not discriminate against any employee or applicant for employment based on race, color, national origin, gender, gender identity, sexual orientation, age, religion, disability, protected veteran status, or other characteristics protected by law.

PGE does not discriminate on the basis of disability. We recognize individuals have a variety of abilities to offer and we believe there is much to value and celebrate by incorporating different abilities into the work we do. One very important way we live this out is in our application and interview process. We work hard to support individuals who may need an accommodation to fully participate in these processes. If you feel you may need an accommodation, or would like to request one, please notify the Recruiter associated with the job posting. You may also make this request by contacting talentacquisition@pgn.com or by calling 503-464-7250. The Recruiter will provide information and next steps for the accommodation process.

To be considered for this position, please complete the following employment application by the posting close date. Posting closes at midnight (Pacific Time) on the closing date below. If no date is listed, job is open until filled.

About Us

At Portland General Electric, we’re innovators, builders, and achievers. We’re committed to powering our customers’ potential and making a difference for our community and the planet. Today, that commitment includes developing an intelligent and resilient electric grid, electrifying transportation and de-carbonizing the energy sector.

We’re proud to deliver an exceptional experience to help our customers thrive. Our mission is to make clean, reliable and affordable energy services available to all. We obsess over serving customers and are committed to growing employee career paths with purpose. Equity and inclusion are core business values; we celebrate our differences and are committed to developing teams that reflect the communities we serve.