Senior Manager, Supplemental Benefits, Delivery Services and Marketplace

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary
The Supplemental Benefits and Directed Spend Team is one of the fastest-growing business units across CVS, operating at the intersection of retail and healthcare. The CVS Flex Benefits team is seeking a business and product leader to own the strategy, P&L performance, and product roadmap for Home Delivery (HD) fulfillment services. The role will also define and execute our approach to marketplace opportunities. You will act as the Business and Product Owner, setting the vision, customer experience, aligning cross-functional teams, and delivering measurable growth in revenue, margin

This role suits a commercially minded leader who can move between enterprise strategy and operational detail, and who is comfortable leading through influence across product, operations, finance, merchandising, and technology.

Key Responsibilities

Business & Product Ownership: HD Fulfillment Services

• Own the end-to-end business and product strategy for home delivery fulfillment, including scheduled, on-demand, and subscription-based delivery models
• Serve as the accountable Product Owner: define the vision, prioritize the roadmap and backlog, and make trade-off decisions across cost, speed, coverage, and customer experience
• Own the HD P&L, including delivery economics, cost-to-serve, capacity utilization, and unit margin
• Evaluate and manage the fulfillment network mix (store-based, micro-fulfillment, dark stores, third-party and carrier partners) to optimize service levels and cost
• Establish and track KPIs such as on-time delivery, order accuracy, substitution rates, delivery cost per order, NPS, and repeat purchase rate
• Lead partner and vendor strategy, including negotiations, SLAs, performance governance

Monetizing Food & Grocery

• Develop and execute a monetization strategy for the marketplace business spanning delivery fees, membership and subscription programs, sponsored placements, and ancillary services
• Identify and size new revenue opportunities, build business cases, lead them from concept through launch and scale
• Design and test pricing, fee, promotional structures using experimentation and customer insights
• Balance short-term revenue goals with long-term customer lifetime value and loyalty

Leadership & Strategy

• Translate enterprise strategy into clear multi-year goals, roadmaps, and investment plans
• Lead and develop a cross-functional team of product managers, analysts, and program leaders, with dotted-line influence across Operations, Engineering, and Finance
• Present strategy, performance, and investment recommendations to senior executives and leadership forums
• Monitor competitive, market, and consumer trends in grocery, quick commerce, and last-mile delivery, and adapt strategy accordingly
• Drive a culture of data-informed decision-making, accountability, and continuous improvement

Core Competencies

• Strategic thinking and long-range planning
• Commercial and financial leadership
• Customer-centric product judgment
• Cross-functional leadership and change management
• Bias for action and results orientation
  

Required Qualifications
5+ years of experience in business leadership, product management, strategy, or general management, with 3- 5 years in a people-leadership role

• Proven experience owning a P&L or revenue-generating product in e-commerce, retail, grocery, logistics, or marketplace environments
• Demonstrated success launching and scaling monetization initiatives (e.g., memberships, fees, advertising/retail media, or new services)
• Exceptional analytical and financial acumen; able to build business cases and translate data into action
• Track record of leading cross-functional teams and influencing senior stakeholders without direct authority
• Excellent communication and executive presence

Preferred Qualifications

• Experience with supplemental benefits (e.g., dental, vision, hearing, OTC, transportation, flex cards, food & utilities)
• Familiarity with CMS guidance, annual bid cycles, and benefit configuration systems
• Experience with Agile methodologies

Education
MBA or equivalent advanced degree

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

Additional details about available benefits are provided during the application process and on Benefits Moments.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

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