Senior MSP Programme Coordinator

Senior MSP Programme Coordinator

Permanent | Remote, England

We are looking for an experienced Senior MSP Programme Coordinator to join our internal team, supporting the successful delivery of key client workforce programmes.

This is an excellent opportunity for someone from an MSP, contingent workforce, recruitment outsourcing or workforce solutions environment who combines strong programme operations experience with a genuine passion for improving how things work.

We’re looking for someone who is comfortable getting into the operational detail, managing multiple priorities and complex processes, while also having the confidence to work directly with clients, suppliers and senior stakeholders.

What you’ll be doing

• Supporting the day-to-day delivery and operation of key client programmes and services
• Managing relationships and queries across clients, suppliers, contractors and internal teams
• Supporting supplier management and onboarding
• Overseeing operational activities relating to payroll, timesheets, invoicing, purchase orders and worker administration
• Supporting Employer of Record and contingent workforce processes
• Investigating and resolving operational and financial discrepancies
• Managing client queries and taking ownership of escalations through to resolution
• Producing accurate MI, operational reporting and programme updates
• Monitoring processes, service levels and operational risks
• Working closely with Finance, Payroll and other internal functions
• Reviewing existing processes and identifying opportunities to simplify, automate and improve efficiency
• Developing practical trackers, reports, spreadsheets and other tools that improve accuracy and make processes easier to manage
• Ensuring a consistently high level of service across multiple client programmes

What we’re looking for

• Experience within an MSP, contingent workforce, workforce solutions, recruitment outsourcing or similar client programme environment
• Experience in programme coordination, programme operations, client services or account operations
• Strong understanding of contractor/workforce administration
• Exposure to areas such as payroll, invoicing, POs, timesheets, supplier management or EOR services
• Strong client and stakeholder management skills with the confidence to manage escalations
• Excellent attention to detail and confidence working with high volumes of operational and financial information
• Strong Microsoft Excel skills and an analytical approach to reporting
• A proactive process-improvement mindset
• Ability to work independently, take ownership and identify issues before they become problems
• Experience working across multiple client accounts or programmes would be particularly valuable

Particularly relevant backgrounds

We’d be interested in hearing from people currently working as:

Senior Programme Coordinator | Lead Programme Coordinator | MSP Programme Coordinator | Programme Specialist | Programme Operations Specialist | Senior Account Coordinator | Client Services Team Lead | MSP Programme Manager

Experience with VMS platforms such as Fieldglass or Beeline would also be beneficial.

Why this role?

This isn't a purely administrative programme position. We’re looking for someone who enjoys taking ownership, solving problems and challenging inefficient ways of working.

If you’re the type of person who sees a complicated manual process and immediately thinks “there must be a better way to do this”, we’d love to hear from you.