Senior Software Engineer - Cloud - OPS

Requires in-depth conceptual and practical knowledge in own job discipline and basic knowledge of related job disciplines

Solves complex problems

Works independently, receives minimal guidance

May lead projects or project steps within a broader project or may have accountability for ongoing activities or objectives

Acts as a resource for colleagues with less experience

Excellence: Exceeds expectations by consistently demonstrating accountability, discipline, high performance, and a proven track record of exceptional results.

Customer-driven: Prioritizes customer needs and satisfaction through collaborative and proactive problem-solving, and an unwavering commitment to customer success.

Expertise: Possesses deep understanding of customer needs and continually grows and enhances skills to provide customer-focused solutions.

Agility: Quickly adapts and responds to dynamic customer needs and expectations through innovative solutions.

Compassion: Cultivates a positive and supportive environment to effectively work together towards a common goal, fostering trust within Rackspace and with external stakeholders.

Owns NSX-T design validation and migration execution, including logical switching, distributed routing, and Tier-0/Tier-1 gateway cutover, for VCF9 migration waves.

Leads network cutover activities during migration waves — typically the critical path — sequencing cutover windows in coordination with the Senior Migration Engineer and Migration Architect.

Monitors tickets, responses, and resolutions for network events tied to migration waves; gathers and analyzes bandwidth and NSX flow data.

Documents scheduled maintenances, network topologies, NSX segment/gateway configurations, and connectivity mappings in the designated tool.

Opens service requests to vendors for hardware/software problems; works with Service Providers for proper handling of outages, maintenances, or other problems during cutover windows.

Communicates cutover status and network risk to customers and the Migration Coordinator/PMO via tickets, emails, and calls.

Ensures NSX and network alerts are detected, acknowledged, and resolved in a timely manner during and after cutover.

Documents planned and unplanned network events and changes; follows change and escalation processes for unique, complex, or critical network cutover changes and customer outages.

Validates rollback readiness for network cutover activities in partnership with the QA/Validation Engineer.

Participates in on-call support per team design, particularly around scheduled wave cutover windows.

Intermediate to advanced knowledge of VMware NSX-T design, deployment, and migration from NSX-V or legacy network virtualization platforms

Intermediate to advanced knowledge of the design, configuration, installation, maintenance, administration, and upgrade of NSX-based networking environments

Intermediate knowledge of TCP/IP, OSI topology, and switching technologies as applied to NSX overlay/underlay networking

Intermediate knowledge of equipment from multiple vendors such as Cisco, Juniper, and Arista as they interface with NSX underlay networks

VMware NSX-T Migration & Cutover

Network Virtualization Design

Client/Customer Service

Network Device Naming Schemes

Network Service Monitoring Systems

Process Improvement

Script Maintenance

Technical Acumen

Technical Support

Technical Writing Skills

Bachelor's Degree required, preferably in a field related to role.

VMware Certified Professional – Network Virtualization (VCP-NV) required, or obtained within 90 days of hire

CCNA or CCNP certification preferred

3 – 6 years of experience in the field of role required, including hands-on NSX-T design or migration experience