Software Architect - Cloud - OPS

Requires in-depth conceptual and practical knowledge in own job discipline and basic knowledge of related job disciplines

Solves complex problems

Works independently, receives minimal guidance

May lead projects or project steps within a broader project or may have accountability for ongoing activities or objectives

Acts as a resource for colleagues with less experience

Excellence: Exceeds expectations by consistently demonstrating accountability, discipline, high performance, and a proven track record of exceptional results.

Customer-driven: Prioritizes customer needs and satisfaction through collaborative and proactive problem-solving, and an unwavering commitment to customer success.

Expertise: Possesses deep understanding of customer needs and continually grows and enhances skills to provide customer-focused solutions.

Agility: Quickly adapts and responds to dynamic customer needs and expectations through innovative solutions.

Compassion: Cultivates a positive and supportive environment to effectively work together towards a common goal, fostering trust within Rackspace and with external stakeholders.

Leads complex, high-risk migrations spanning vSphere, vSAN, NSX network cutover, and VMware Cloud Foundation (VCF) lifecycle operations (upgrade, patching, workload domain management).

Owns build validation for migrated workloads, confirming configurations conform to the Migration Architect's approved design and rollback plan before a wave is declared complete.

Mentors Migration Engineer (Mid) staff on HCX/Zerto execution techniques, troubleshooting, and VMware best practices.

Drives adoption of Infrastructure-as-Code (Terraform, PowerCLI, Ansible) deployment practices in partnership with the Automation Engineer to increase build repeatability and reduce manual configuration drift.

Serves as the senior escalation point for complex migration issues, performing advanced root cause analysis and performance tuning across compute, storage, and network layers.

Partners with the Migration Architect on SDDC → VCF mapping validation and flags design risk before it can impact a wave.

Coordinates with the Network/NSX Engineer on critical-path network cutover sequencing for complex waves.

Reviews and approves complex migration plans developed by the Migration Engineer (Mid) prior to execution.

Generates and maintains advanced configuration and validation documentation for complex client production environments.

Actively takes ownership of complex issues, understanding upstream/downstream impacts and designing/delivering solutions appropriately.

Advanced knowledge of VMware vSphere, vSAN, NSX, and VMware Cloud Foundation (VCF) lifecycle management

Advanced knowledge of VMware HCX and Zerto-based migration tooling for complex/large-scale migrations

Advanced knowledge of OS technologies for customer configuration: Windows, RedHat, CentOS, Ubuntu, etc.

Advanced knowledge of more than one IaaS platform(s) – AWS (preferred), Azure, Google, VMware Cloud

Advanced understanding of infrastructure automation tooling (Terraform, PowerCLI, Ansible, HCX)

VMware VCF Lifecycle Management

Complex Migration Leadership

Infrastructure-as-Code

AI/Machine Learning

Cloud Computing

Cybersecurity

DevOps Coding Skills

Network/Systems Skills

Bachelor's Degree required, preferably in a field related to role.

VMware Certified Professional – Data Center Virtualization (VCP-DCV) required

VMware Cloud Foundation (VCF) specialty certification strongly preferred

6 – 10 years of experience in the field of role required, including demonstrated leadership of complex VMware migrations