Senior Talent Acquisition Adviser

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Senior Talent Acquisition Adviser

Help shape the future of Talent Acquisition at FOS.

Join a team where Purpose is at the heart of everything we do, Ambition drives us to be the best we can be, Respect shapes our culture and Trust builds our foundation.

We're not just hiring we're inviting you to build the future with us. If you're curious, driven, and ready to leave your mark, this is your invitation to make your next move.

Contract: Permanent

Working hours: 35 hours per week is full time. Where possible, we are open to considering part time/flexible working patterns. Please let us know in your application your desired working pattern.

We are open to exploring candidates who’s preferred location is either London or Coventry

Salary: £42,445 London

Salary: £37,636 Coventry

Reporting to: Talent Acquisition Workforce Planning Lead

By joining our team, you'll enjoy the best of both worlds – hybrid working and the collaboration of a great office environment. Our permanent hybrid policy sees us all working at least four days across a fortnight in the office. As well as extensive opportunities for personal and career development.

About Us:

The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services. Every day we help resolve disputes between consumers, or small businesses, and their financial service providers.

This is an exciting time to join our Talent Acquisition team. We’re evolving how we attract, engage and hire talent, moving beyond traditional recruitment towards a more proactive, skills-led and insight-driven approach.

As a Senior Talent Acquisition Adviser, you’ll play an important part in that journey, partnering with leaders to understand future workforce needs, developing targeted attraction and direct sourcing strategies, building talent pipelines and championing internal mobility. You’ll also help us make smarter use of data, technology and AI, while continuing to deliver an inclusive and high-quality candidate experience.

As a Senior Talent Acquisition Adviser, you’ll be at the heart of how we attract and hire the talent we need for the future.

You’ll lead a varied portfolio of complex and high-volume recruitment campaigns, working as a trusted partner to hiring managers and our Talent Acquisition and Workforce Planning Leads. Bringing your recruitment expertise, market knowledge and insight, you’ll challenge thinking, shape attraction and assessment strategies and help managers make confident, evidence-based hiring decisions.

You won’t just wait for applications to come to you. You’ll use proactive and direct sourcing techniques to identify and engage great talent, build pipelines and make sure we’re reaching the right people with the right skills.

From attraction and assessment through to offer, you’ll create a seamless, inclusive and engaging candidate experience, while using recruitment data and market insight to continually improve how we hire.

You’ll also embrace our growing use of AI and recruitment technology, using approved tools to enhance sourcing, generate insight and support better decision-making, while keeping professional judgement, ethical use and human oversight at the heart of recruitment.

What You’ll Do:

• Lead recruitment campaigns from end to end, partnering with hiring managers to understand their needs and shape effective attraction, sourcing and assessment strategies.

• Proactively find and engage great talent, using direct sourcing, talent pipelines and tools such as LinkedIn Recruiter, HiredScore and Candidate Engagement to reach both active and passive candidates.

• Be a trusted recruitment adviser, bringing market insight, data and professional judgement to challenge thinking, influence hiring decisions and recommend the right recruitment approach.

• Create an inclusive and engaging candidate experience, championing our employer brand, internal mobility and fair, skills-based recruitment while ensuring candidates remain engaged throughout their journey.

• Help shape the future of Talent Acquisition, using data, insight, technology and AI to improve how we recruit, identify future skills and continuously evolve our recruitment practices.

To be considered for this role, you’ll need to show us that you’ve got the skills and capabilities. You’ll have to meet the following minimum criteria:

Minimum Criteria –

• End-to-end recruitment delivery. Demonstrable experience independently managing complex, specialist and/or high-volume recruitment campaigns from briefing through to offer, including attraction, screening, assessment and stakeholder management.

• Direct sourcing and talent pipelining. Proven experience proactively identifying and engaging active and passive candidates, using tools such as LinkedIn Recruiter, HiredScore, Candidate Engagement or equivalent sourcing technology, with evidence of building talent pipelines.

• Recruitment consultancy and stakeholder influence. Demonstrable experience advising and influencing hiring managers and senior stakeholders, using recruitment expertise, talent-market insight and data to shape attraction, selection and hiring decisions.

• Inclusive and skills-based recruitment. Proven experience designing or delivering fair, inclusive and skills-based recruitment and assessment approaches, with evidence of improving candidate experience and/or supporting diverse hiring outcomes.

• Data, technology and continuous improvement. Demonstrable experience using recruitment data, ATS/recruitment technology and digital or AI-enabled tools to improve recruitment decisions, candidate engagement, efficiency or recruitment processes.

Why You'll Love Working With Us:

We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust. You can learn more about our values here: https://www.financial-ombudsman.org.uk/who-we-are/aims-values

• Flexibility: Work your way — remote, hybrid, or in-office
• Wellbeing: [Health plan, gym memberships, mental health support]
• Growth: We invest in your future with [courses, mentorship, promotions]
• Culture: Diverse. Inclusive. Collaborative. Fun.

We pride ourselves on our reward package, and it reflects the importance of the work our people do. We offer highly competitive and transparent pay and benefits, bringing together base salary, generous non-contributory pensions, private healthcare and a wide range of other benefits including:

• 25 days holiday entitlement, with the option to buy up to 15 days extra or sell up to 5 days (all figures are full-time equivalent)
• Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave
• Employer provided benefits such as Private medical insurance, Income protection, Critical illness cover, Life assurance cover, to name a few
• Choice of voluntary benefits including Technology scheme, Dental cover, Travel insurance amongst others
• Gym membership discounts, a fully equipped on-site wellness centre open 24/7 in London only, and remote classes

Designed to be flexible across different life stages, our approach goes beyond a one size fits all model - recognising contribution and supporting wellbeing.

Let’s Make This Easy.

Please upload a copy of your CV. Successful applicants will be invited to complete an online assessment and an initial video interview. As we’re recruiting for several roles, we plan to hold final interviews every Friday from 20th November.

Due to high application numbers this advert may end earlier than the date specified, so please don't delay and apply now!

A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the assessment process.

We are proud to be a Disability Confident Leader and, under the scheme, will progress a fair and proportionate number of disabled applicants who meet the minimum criteria to interview. Interviews may be conducted via video, telephone, or a panel Interview, with some vacancies requiring an online assessment to measure the minimum criteria

The Financial Ombudsman is an Equal Opportunity Employer.

We celebrate diversity and are committed to creating an inclusive environment for all team We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities. Please click on the link below to find out more

https://www.financial-ombudsman.org.uk/who-we-are/aims-values/diversity-inclusion

Don’t miss out be part of the journey and take advantage of this opportunity.

Authenticity of applications

We value authentic personal applications. If we determine that your CV or supporting statement was generated using AI tools, your application may be withdrawn from consideration.

How we use AI in our recruitment process.

We use HiredScore, an AI supported recruitment tool, to help our Talent Acquisition team and hiring managers review applications in a structured and consistent way. HiredScore supports the process; but people remain responsible for all recruitment decisions.

For more information on how this works, please refer to the FAQs document here

About Us

Who we are…

With fairness at the heart of everything we do, we embrace difference and treat everyone as equals. We’re a diverse organisation, but something we all share is our values. They’re central to the way we work – and work together.

We’re an independent, not-for-profit organisation that sorts out disputes between financial businesses and their customers. We do this by making decisions that are fair – and feel fair to both sides.

The Financial Ombudsman Service is an equal opportunities employer. All applicants will be treated in a fair and equal manner and in accordance with the law, regardless of gender, marital status, race, religion, colour, age, disability or sexual orientation.

We’re committed to being a great place to work – attracting and developing people from the widest possible range of backgrounds. We want everyone to perform at their best and feel able to be themselves. We understand that if we’re diverse and inclusive, we’ll better understand different perspectives, which is fundamental to our job resolving financial complaints. You can read more about Diversity and Inclusion .

We are proud to be a Disability Confident Leader. Disabled applicants who fulfil the minimum criteria for the role will be progressed to the next stage of the process. Do let us know of any reasonable adjustments you need. You will need to demonstrate that you meet the minimum criteria in order to qualify for the Disability Confident scheme.