Senior Technical Specialist

A unique opportunity has become available for a Senior Technical Specialist supporting our Costain and Jacobs joint venture which provides Maintenance and Response services across the Area 14 strategic road network for National Highways. As a Senior Technical Specialist you will support the configuration, deployment, ongoing improvement and support of our Field Management software, ensuring the software meets operational requirements and enable effective data capture, workflow management and reporting.

Costain is delivering end-to-end consultancy, construction and maintenance services across the UK road network, increasing capacity, cutting emissions and supporting UK economic stability. With proven delivery capability, we’re a long-term strategic partner to National Highways as well as a trusted partner for Transport for London and local authorities.

Reporting to our Field Management Software Manager as part of our Maintenance and Response Programme you will be supporting our strategic focus on predictable best in class delivery across our growing portfolio.

You shall be working predominantly in the North East of England supporting our Costain and Jacobs joint venture which provides Maintenance and Response services across the Area 14 strategic road network for National Highways. The area is set to expand with the addition of new road sections: the A69 trunk road in 2026, followed by the A19 along with other associated trunk roads in 2027.

• Maintenance: performs routine and reactive maintenance, including cyclical and defect rectification.

• Response: provides severe weather and incident response.

• Technology: maintains roadside technology.

• Traffic Management: provides traffic management for our activities and for others on the network.

As a Senior Technical Specialist you will support the configuration, deployment, ongoing improvement and support of our Field Management software, ensuring the software meets operational requirements and enable effective data capture, workflow management and reporting.

Working under the direction of the Field Management Software Manager, who will lead stakeholder engagement, requirements gathering and process mapping, this role will translate the agreed functional requirements into practical technical solutions, This will include building forms, configuring workflows, applying formulas, building scripts and customising templates to support the desired functionality.

The role will also develop and maintain Business Intelligence dashboards using data obtained through the field management system, transforming operational information into accurate, meaningful visual insights that support performance monitoring, intervention and decision making.

As a learning organisation you will identify improvement opportunities and engage end-users for feedback as we build a data-driven culture and trust in a quality service.

The role is home-based with regular travel to Costain offices and project sites.

Responsibilities

System Configuration & Customisation: translate documented business requirements and process maps into effective system configuration design, build, test and maintain tailored digital forms, custom workflows, and automated job templates within the Field Management software to match specific operational processes.

Deployment & Implementation: Manage the end-to-end rollout of the software for new teams or clients, ensuring seamless user provisioning, asset logging, and mobile app setup. Ensure changes are appropriately assessed, approved and deployed.

Technical Support & Troubleshooting: Assist with the discovery and resolution of complex technical issues, bugs, device syncing failures, and performance bottlenecks. Assist with the triage of support tickets.

Integration Management: maintain API connections and data pipelines between Field Management software and external systems, such as ERPs, CRM platforms or GPS tracking tools.

User Training & Adoption: assist with the creation of technical documentation, user guides, and training materials to educate back-office staff and field operatives.

Data Management & Reporting: Build and manage custom business intelligence dashboards, KPI trackers, and automated compliance reports.

Platform Maintenance & Upgrades: Manage software updates and new feature releases from the Field Management software vendor, undertake testing and controlled updates.

User Access & Security Compliance: Assist with the administration user permissions, role-based access controls, and security protocols to safeguard sensitive client, field, and operational data

Knowledge, Skills, and Experience

Essential

• Experience configuring field management or comparable business software
• Strong capability in digital form building, workflow configuration, formulas and conditional logic.
• Experience developing in the Fabric environment with Power BI dashboards, including data modelling, Power Query and DAX.
• Strong analytical, troubleshooting and problem-solving skills.
• Ability to translate business requirements into maintainable technical solutions.
• Clear communication skills and the ability to work effectively with a Project Manager, operational stakeholders and end users.
• Is a self-starter who manages their own time and seeks to add value to their function
• Is not afraid to address and challenge blockers to information or to raise constructive challenge
• Is used to delivering in a time pressured environment to meet client deadlines
• Pays attention to detail and sees things through to completion
• Understands and drives efficiency by applying lean principles

Desirable

• Have experience in field management system such as Re-flow and Novade.
• Domain experience of infrastructure construction, or regulated sectors.
• Working knowledge of Python
• Skilled with JavaScript for scripting, automation and data processing.
• Understanding of APIs, JSON and data integration processes.

• ITIL certified

• Microsoft certified: Power BI or Fabric Analyst / Data Engineering Associate