Senior Trainer / Associate Manager of Training

Company: Teamhub Solutions Center

Contract Type: Independent Contractor - Long Term Engagement

Work Modality: Remote

Working Availability: U.S. Business Hours

English Proficiency: Advanced (C1)

Industry: Business Operations / Financial Services

About the Opportunity

At Teamhub Solutions Center, we connect exceptional talent with exciting career opportunities across international organizations.

We are currently seeking a highly experienced Senior Trainer / Associate Manager of Training to support one of our growing international client partners.

This is a unique opportunity for a seasoned training professional to take ownership of the entire training function, lead new-hire training across multiple business divisions, and develop a scalable Learning & Development strategy.

We are looking for someone who combines exceptional training facilitation skills with strong leadership maturity, strategic thinking, and the ability to operate independently.

This is not a traditional trainer position. The selected professional will play a key role in shaping the organization's training structure, influencing operational leaders, and building the foundation for a growing training team.

Key ResponsibilitiesTraining Strategy & Leadership

• Develop, implement, and own the organization's end-to-end training strategy across multiple business divisions.
• Conduct training needs assessments and establish training priorities in partnership with Service Managers and senior leadership.
• Build standardized training processes, learning frameworks, and performance measurement systems.
• Act as the primary training point of contact across departments, independently managing stakeholder expectations and competing priorities.
• Identify training gaps and proactively implement solutions that improve employee readiness and operational performance.
• Establish a scalable training structure to support organizational growth and future expansion of the training team.

New-Hire Training & Facilitation

• Personally lead and deliver new-hire training sessions across all departments.
• Design and execute structured onboarding and learning programs tailored to different operational functions.
• Facilitate engaging instructor-led and virtual training sessions using adult learning methodologies.
• Develop and administer assessments, knowledge checks, practical exercises, and certification processes.
• Ensure new hires demonstrate the knowledge and skills required for successful transition into their roles.
• Deliver refresher training, upskilling sessions, and performance improvement workshops as needed.

Curriculum Development & Instructional Design

• Design comprehensive training curricula, learning paths, facilitator guides, presentations, assessments, and supporting resources.
• Translate complex operational processes into structured and engaging learning experiences.
• Apply instructional design methodologies and adult learning principles to maximize knowledge retention.
• Develop standardized training documentation while adapting content to the needs of individual departments.
• Continuously evaluate and update training materials based on process changes, performance trends, and stakeholder feedback.
• Implement scalable learning solutions and digital training resources.

Stakeholder Management & Cross-Functional Collaboration

• Partner directly with Service Managers across multiple divisions to align training initiatives with operational objectives.
• Independently lead training discussions, establish expectations, and drive accountability for agreed deliverables.
• Influence operational stakeholders and provide recommendations to improve training effectiveness.
• Coordinate with subject matter experts to ensure training content accurately reflects business processes.
• Manage multiple training initiatives simultaneously while maintaining quality and consistency.
• Present training progress, performance results, and improvement opportunities to senior leadership.

Training Performance & Continuous Improvement

• Establish and monitor training KPIs, including:
• Training completion and graduation rates.
• Assessment and certification results.
• Time to proficiency.
• New-hire quality and productivity.
• Knowledge retention and training effectiveness.
• Training-related attrition and early performance trends.
• Analyze training results and implement improvement initiatives.
• Collaborate with operational leaders to address knowledge and performance gaps.
• Develop reporting dashboards and provide actionable recommendations to leadership.
• Drive continuous improvement in training delivery, curriculum effectiveness, and onboarding processes.

Training Team Development

• Build the foundation for a scalable Learning & Development function.
• Identify future training resource requirements based on organizational growth.
• Establish training standards, facilitator guidelines, and quality expectations.
• Support the selection, onboarding, and development of additional training professionals as the function expands.
• Prepare to transition into broader training leadership responsibilities as the organization grows.

Required Qualifications

• Minimum 5 years of experience in Training, Learning & Development, or Training Operations, preferably within BPO, Shared Services, Financial Services, or similar environments.
• At least 2–3 years of experience in a Senior Trainer, Training Lead, Training Supervisor, or Training Management role.
• Proven experience designing and implementing training strategies across multiple departments or business units.
• Demonstrated expertise in curriculum development, instructional design, and adult learning methodologies.
• Strong experience delivering new-hire training and developing structured onboarding programs.
• Proven ability to collaborate with and influence Operations Managers, Service Managers, and senior leadership.
• Experience independently managing training initiatives, stakeholder expectations, and competing priorities.
• Strong analytical skills and experience measuring training effectiveness through KPIs.
• Advanced English proficiency (C1), both written and spoken.
• Excellent communication, facilitation, presentation, and organizational skills.
• Ability to work independently, demonstrate sound judgment, and take ownership of strategic and operational deliverables.

Preferred Qualifications

• Experience building or restructuring a training department.
• Previous experience supporting multiple client accounts or business divisions.
• Familiarity with financial services, back-office operations, or customer experience environments.
• Experience implementing Learning Management Systems (LMS) and e-learning tools.
• Knowledge of ADDIE, Kirkpatrick's evaluation model, and continuous improvement methodologies.
• Experience mentoring, coaching, or developing other trainers.
• Familiarity with learning analytics and training performance dashboards.