Service Designer

Senior Service Designer

Working Hours: Full-time

Job Type: Contract – Inside IR35

Contract Length: 12 months

Daily Rate: £700 per day / umbrella rate

Location: Remote UK - Occasional Travel Required

About the Role

Our client is looking for an experienced Senior Service Designer to lead user-centred design activities and help shape effective, accessible and innovative digital services.

You will work closely with product managers, multidisciplinary teams and senior stakeholders to understand user needs, explore design opportunities and develop practical solutions that improve the end-to-end user experience.

This is a strategic, hands-on role requiring strong experience in service design, workshop facilitation, journey mapping, prototyping and evidence-based design.

You will play a key role in translating complex business objectives and user needs into clear design recommendations, ensuring services are inclusive, accessible and continuously improved through iterative design.

Responsibilities

• Lead and facilitate service design workshops with stakeholders to identify priorities, risks and opportunities.
• Support product managers with service scoping, roadmaps and prioritisation.
• Analyse user needs, business objectives and existing service journeys to identify improvements.
• Develop design concepts, prototypes and service recommendations to improve user experiences.
• Create user journey maps and end-to-end service designs to demonstrate the impact of proposed changes.
• Document workshop outcomes, design decisions and actionable recommendations.
• Produce detailed service design requirements to support implementation.
• Collaborate with multidisciplinary teams to deliver inclusive, evidence-based and iterative design solutions.

Essential Experience & Technical Skills

• Proven experience working as a Senior Service Designer on complex digital services.
• Strong expertise in user-centred design, service design methodologies and strategic design.
• Demonstrable experience facilitating workshops and collaborative design sessions with diverse stakeholders.
• Experience developing journey maps, service blueprints, prototypes and design recommendations.
• Strong understanding of inclusive and accessible design principles.
• Experience applying user research, evidence and iterative design techniques to improve services.
• Ability to communicate complex design concepts clearly to technical and non-technical stakeholders.
• Experience supporting product strategy, service roadmaps and prioritisation.

Desirable Experience

• Previous experience delivering service design within UK Government, public sector or highly regulated environments.
• Experience leading design activities across multidisciplinary Agile teams.
• Familiarity with Government Service Standard and user-centred design principles.
• Experience contributing to service transformation and digital modernisation programmes.
• Experience mentoring designers or supporting wider design leadership.