Service Desk Engineer

Service Desk Engineer

Start: asap after screening

Duration: 12 months

Language: Dutch

Work type: Hybrid (1-2 days per week in Odijk, rest remote)

Contract: Freelance

As a Service Desk Engineer, you will monitor, manage and support a large-scale, highly available private cloud environment that must remain operational 24 hours a day, 7 days a week.

You will be part of a professional team responsible for the stability, availability and performance of one of the most important IT environments in the Netherlands.

What will you do?

• Monitor and oversee a large-scale VMware-based private cloud environment.
• Analyse, log and resolve L1/L2 incidents.
• Perform standard changes and support problem management processes.
• Coordinate complex issues and escalate them to specialised L3 support teams.
• Carry out daily operational tasks, including monitoring, health checks, patching, maintenance, reporting and operational procedures.
• Document and continuously improve operational processes and work instructions.

What do you bring?

Personal Competencies

You are a proactive team player with a strong sense of responsibility. You remain calm under pressure and feel comfortable working in an environment where continuity is essential.

• Experience as an L1/L2 Engineer in comparable enterprise environments.
• Strong communication skills when dealing with customers and internal teams.
• A customer-oriented and service-minded attitude.
• Ability to handle stress and make decisions during service disruptions.
• Good documentation skills and an eye for quality.

Technical Knowledge and Experience

Required:

• Experience with large-scale VMware environments consisting of more than 10 vCenters and over 500 physical servers.
• Knowledge of cloud concepts such as IaaS and PaaS, including the differences between them.
• Experience with Red Hat Enterprise Linux or Microsoft Windows Server.
• Familiarity with highly available (HA) infrastructures and Disaster Recovery (DR).

Nice to have or willingness to learn:

• Dell VxBlock infrastructures.
• Dell OpenManage.
• Confluence.
• GitLab.
• Further development of knowledge of VMware monitoring and management platforms.

Working Environment

You will work in a secure, business-critical IT environment. The services operate 24/7 and are delivered by an experienced team of infrastructure specialists.

Shift Work

This position follows a continuous five-shift rotation schedule based on the DD-MM-NN-VVVV rotation pattern.

Day shift (D)

06:00 – 14:30

Afternoon shift (M)

14:00 – 22:30

Night shift (N)

22:00 – 06:30

Days off (V)

Scheduled days off

Why This Role?

This position offers a unique opportunity to work within one of the largest and most critical private cloud environments in the Netherlands.

You will have the opportunity to further develop your skills in modern cloud and infrastructure technologies while directly contributing to the continuity of IT services.