Service Engineer - Customer Operations

Function

• You are responsible for supporting and further developing Customer Operations processes within SAP SD & LE.
• You analyze complex incidents, business requirements, and change requests, translating them into sustainable SAP solutions.
• You configure, optimize, and maintain SAP functionalities in line with global standards and best practices.
• You support key users in resolving operational issues and act as a trusted expert within your domain.
• You drive continuous improvement initiatives, from intake and assessment through implementation and follow-up.
• You contribute to the governance, quality, and consistency of our global SAP template.
• You facilitate knowledge sharing and support the growth of the broader Service Management organization.

As a Service Engineer Customer Operations, you report directly to the Service Lead Customer Operations & Finance

Your Profile

• You have at least 5 years of experience in SAP consulting, application management, or service management, preferably within SAP SD and/or LE.
• You have strong SAP functional and configuration knowledge and enjoy solving complex challenges.
• You combine technical expertise with a strong understanding of business processes.
• You communicate effectively with stakeholders at different levels and build long-term relationships.
• You are analytical, proactive, and eager to continuously expand your knowledge and expertise.

Our Offer

• You will join an international family-owned company with a strong long-term vision, where more than 5,700 passionate colleagues work together, driven by five core values.
• You will become part of a growing Data & Analytics organization that is building a modern data platform, with plenty of opportunities for training, certification, and collaboration with strong business domains.
• We invest in a positive and engaging work environment through a variety of sports activities and team events.
• Every day, you can literally experience our passion through our fresh and innovative, high-quality products.
• You will work on data products that have a tangible impact on the performance of our international manufacturing and supply chain operations—from planning and inventory management to service, quality, and logistics.
• You will help build a better world, with sustainability being a key priority throughout our company.
• You will have every opportunity to grow and develop in a highly dynamic environment. Our LLBG Academy supports you in becoming the best version of yourself.
• We offer an attractive compensation package, including one day of remote work per week, meal vouchers, hospitalization insurance, group insurance, a company car, and 10 additional vacation days on top of the statutory leave entitlement.
• You will have the autonomy to take initiative, roll up your sleeves, and make a real difference.