Software Engineering Director – Digital Delivery

Job Responsibilities and Requirements

Recognized authority who provides enterprise-level technical and delivery direction for a complex portfolio of customer-facing digital capabilities, including web and mobile experiences, portals, digital onboarding, APIs, integrations, and related technology services. The role applies exceptional software engineering and digital delivery expertise to shape long-term roadmaps, evaluate major technical and investment choices, solve novel cross-platform problems, and guide architects, technical leads, internal contributors, and external partners through influence rather than formal people-management authority. Working closely with Product, business leaders, brokers, external partners, architecture, security, quality engineering, and operations, the role translates business and product direction into sustainable engineering and delivery approaches. The role remains capable of reviewing, validating, and troubleshooting the portfolio’s most critical solutions while influencing executive decisions, production health, vendor performance, responsible AI adoption, and long-term modernization direction.

Key Responsibilities

• Serve as the senior technical and delivery authority for the digital portfolio, shaping long-term engineering direction, modernization priorities, reference approaches, and target-state capabilities across customer-facing solutions.

• Translate business and product direction into technically sound delivery roadmaps, solution approaches, sequencing recommendations, and measurable engineering outcomes while partnering with Product on what capabilities should be built.

• Design, review, and validate the most complex or high-risk digital solutions, remaining sufficiently hands-on to challenge architecture, assess implementation approaches, and troubleshoot critical cross-platform and production problems.

• Solve novel technical and delivery problems for which established patterns or precedent are insufficient, and convert successful approaches into reusable guidance for architects, technical leads, internal teams, and external partners.

• Provide technical and delivery direction across architects, leads, matrixed contributors, and vendor teams through expertise and influence; clarify outcomes, resolve cross-team dependencies, and escalate material risks without assuming formal people-management accountability.

• Evaluate major platform, vendor, sourcing, investment, sequencing, scope, and risk alternatives and provide recommendations to senior and executive leaders based on technical sustainability, delivery feasibility, customer impact, cost, and business value.

• Shape digital engineering and delivery practices for secure development, architecture and design review, Agile delivery, coding and testing, automation, release readiness, documentation, deployment controls, observability, reliability, and operational support.

• Set direction for responsible use of AI-assisted engineering, testing, automation, and documentation practices, ensuring appropriate human oversight, security, privacy, quality, governance, and measurable value across internal and partner teams.

• Partner across Product, business analysis, enterprise and solution architecture, information security, quality engineering, infrastructure, cloud, data, and operations to align technical approaches and remove barriers to delivery.

• Advise on partner and vendor strategy, statements of work, technical deliverables, service expectations, solution quality, and performance; identify gaps and recommend corrective actions to accountable leaders and contract owners.

• Define and interpret engineering, delivery, quality, operational, customer, and financial measures—including release performance, cycle time, defect trends, service health, adoption, and return on investment—to identify risk and guide continuous improvement.

• Serve as a technical and delivery advisor to senior and executive stakeholders, communicating roadmaps, options, risks, investment implications, production concerns, and recommended decisions in clear business terms.

• Mentor architects, technical leads, and senior engineers; strengthen technical judgment, engineering practices, and delivery capability across teams without formal performance-management responsibility.

• Proactively identify and help resolve material technical, delivery, operational, vendor, security, regulatory, and compliance risks affecting the digital portfolio.
  

Other duties as assigned.

Required Qualifications

or equivalent experience gained from any combination of formal education, on-the-job training, and/or work and life experience

• Bachelor’s degree in computer science, software engineering, information systems, engineering, or a related field, or equivalent experience gained through education, training, certifications, and work experience.

• Typically 12+ years of progressive experience in software engineering, digital product development, or technology delivery. Experience is supporting guidance; sustained scope, technical depth, complexity, influence, judgment, and accountability determine level.

• Recognized expert-level knowledge of modern software engineering and digital delivery, including web and application architecture, APIs and integration, cloud services, secure development, DevOps/CI/CD, automated testing, observability, reliability, production support, and AI-enabled delivery practices.

• Demonstrated ability to design, validate, and troubleshoot highly complex customer-facing digital solutions and solve novel, enterprise-impact problems for which no established pattern or precedent exists.

• Experience providing technical or delivery direction across architects, technical leads, matrixed teams, and external partners through influence rather than formal reporting authority.

• Ability to evaluate complex technical, operational, financial, security, vendor, customer, and business information; assess alternatives and trade-offs; and make or recommend high-impact decisions in ambiguous situations.

• Demonstrated experience influencing major technology investments, modernization roadmaps, platform direction, vendor strategies, and enterprise priorities.

• Strong executive communication, facilitation, negotiation, and collaboration skills, including the ability to partner with Product, business leaders, brokers, external partners, and technical teams and communicate complex risks and options clearly.

• Ability to mentor senior technical professionals and strengthen engineering and delivery practices across multiple teams or initiatives without direct people-management authority.

• Ability to perform sustained computer-based work involving review and analysis of technical designs, roadmaps, delivery and operational metrics, financial and vendor information, risk documentation, written communications, and virtual collaboration.
  

Ability to Travel: Up to 10%

The expected hiring range for this position is $142,740.00 - $190,560.00 annually for work performed in the primary location (Philadelphia, PA). This expected hiring range covers only base pay and excludes any other compensation components such as commissions or incentive awards. The successful candidate’s starting base pay will be based on several factors including work location, job-related skills, experience, qualifications, and market conditions. These ranges may be modified in the future.

Work location may be flexible if approved by the Company.

What We Offer

At Reliance Matrix, we believe that fostering an inclusive culture allows us to realize more of our potential. And we can’t do this without our most important asset—you.

That is why we offer a competitive pay package and a range of benefits to help team members thrive in their financial, physical, and mental wellbeing.

Our Benefits:

• An annual performance bonus for all team members
• Generous 401(k) company match that is immediately vested
• A choice of three medical plans (that include prescription drug coverage) to suit your unique needs. For High Deductible Health Plan enrollees, a company contribution to your Health Savings Account
• Multiple options for dental and vision coverage
• Company provided Life & Disability Insurance to ensure financial protection when you need it most
• Family friendly benefits including Paid Parental Leave & Adoption Assistance
• Hybrid work arrangements for eligible roles
• Tuition Reimbursement and Continuing Professional Education
• Paid Time Off – new hires start with at least 20 days of PTO per year in addition to nine company paid holidays. As you grow with us, your PTO may increase based on your level within the company and years of service.
• Volunteer days, community partnerships, and Employee Assistance Program
• Ability to connect with colleagues around the country through our Employee Resource Group program

Our Values:

• Integrity
• Empowerment
• Compassion
• Collaboration
• Fun

EEO Statement

Reliance Matrix is an equal opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, religion, sex, national origin, citizenship, age or disability, or any other classification or characteristic protected by federal or state law or regulation. We assure you that your opportunity for employment depends solely on your qualifications.

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About Us

Reliance Matrix delivers employee benefits, absence management and workforce productivity solutions through the financial stability of a top-rated insurance carrier, the agility and innovative spirit of a Third Party Administrator (TPA), and the daily commitment of thousands of team members across America. Where larger competitors offer size, we inspire confidence and long term engagement through integration, reliability and dedication to providing customized solutions.

Reliance Matrix innovates and provides technology-driven absence and benefit solutions that enable employees and employers to manage time away from work.

We help employers attract and retain valuable human capital through thoughtful, inclusive benefit programs delivered with care.

We bring top-tier regulatory knowledge and cutting edge technology to help optimize workforce productivity and compliance.

We offer a seamless member experience customized to each individual’s need and event.

We integrate our solutions and expertise with leading HR technologies to ensure accuracy, efficiency and a superior customer experience.

We are a proud member of the global Tokio Marine Group, one of the oldest, largest and most respected insurance organizations in the world.

In the business hierarchy, human capital is the most precious of assets. Reliance Matrix delivers comprehensive, integrated solutions and services to attract, protect and help optimize an employer’s work force in a changing, challenging world.

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