Sr. Business Analyst

This is a remote position.

1. A minimum of 10 (ten) years’ experience working as a Business Analyst
   
2. A minimum of 10 (ten) years of IT industry experience
   
3. Experience in at least one of the following industries: Gaming, Supply Chain or Retail
   
4. Working knowledge of ITSM/ITIL (including service design and service level management)
   

• Defines and documents business or program area functions and processes
  
• Consults business subject matter experts to identify, define and document business requirements and objectives, current operational procedures, problems, input and output requirements
  
• Acts as a liaison between departmental end-users, technical team, consultants and other governmental organizations in the analysis, design, configuration, testing and maintenance of solutions to ensure optimal operational performance
  
• Analyzes the feasibility of, and develops requirements for, new systems and enhancements to existing systems; ensures the system design fits the needs of the users
  
• Tracks and fully documents changes for functional and business specifications; writes detailed universally understood procedures for permanent records and for use in training
  
• Identifies opportunities for improving business processes through the use of technology and/or through business process changes;
  
• Assists in the preparation of Submissions to support new projects, enhancements and changes in processes
  
• Reads and interprets technical literature and translates in terms understandable to the end-users or non-technical staff
  
• Plans, organizes and conducts business process reengineering/improvement projects and/or management reviews of programs significant or specific to a government or a department
  
• Consolidates information into cohesive and understandable correspondence or other written form for use in management decision-making
  
• Conducts change impact analysis to assess the potential implications of changes and documents business requirements
  
• Participates in user acceptance testing and testing of new system functionality
  
• Provides technical assistance in training, mentoring, and coaching professional and technical staff
  
• Develops training curriculum and conducts formal training sessions covering assigned systems module
  
• Directs or participates in studies of new and existing programs and special projects to determine feasibility, resolve problems including organizational, procedural, technical and fiscal research and analysis
  
• Develops policy and procedures to improve efficiency, cost-effectiveness, and/or improve internal and external customer service; develops information system documentation to support efficient court operations
  
• Prepares reports and written findings and recommendations; and monitors changes
  
• Provides work direction to one or more technical or clerical staff or acts as a team lead on designated projects or assignments
  
• Other duties as assigned
  

• Minimum 10 (ten) years of business analysis experience
  
• Minimum 10 (ten) years of IT industry experience
  
• Plan and lead business analysis work
  
• Manage requirements lifecycle
  
• Elicit/gather various types of requirements from stakeholders (including business and IT)
  
• Assess detailed technical information
  
• Analyze complex problems and recommend solutions
  
• Articulate both functional and non-functional requirements (including availability, reliability, maintainability, security, service level requirements, etc.)
  
• Document requirements in appropriate formats
  
• Communicate requirements to various stakeholders, including business and IT leaders/subject matter experts
  
• Evaluate business and IT solutions (including solution fit, quality, and solution sustainment impacts)